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Technical Support Engineer

1 month ago

Milton Keynes Buckinghamshire, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

Our well-established, global client has a permanent vacancy for a Technical Support Engineer with an Electrical Bias.They want a tech-savvy individual with a passion for problem-solving and customer satisfaction. You will have the opportunity to thrive in a dynamic work environment and enjoy working closely with external sales teams to drive market growth.
This role would suit an experienced field engineer, looking for an office based role, with very occasion site visits.
The role is office based, 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday
Provide technical support through phone, emails, Teams calls, Webinars, and site visits
• Develop and deliver bite-size training sessions to educate both staff and customers.
• Investigate and analyse product field failures, providing detailed reports and recommendations.
• Conduct market and competitor analysis to stay informed about industry trends.
• As well as having an electrical bias, it would be advantageous if you have experience with serial interface, PLC’s or Electric drives. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of products. Supporting sales growth by training and proactive promotion of existing and new products.
• A Degree or HND Qualification in electronics, electromechanical or other engineering discipline.
• Hands on testing and diagnostics experience.
• Willingness to travel UK Customer sites to support Sales activities and resolve technical issues.
They offer a competitive salary and attractive package of benefits including, 25 days holiday, plus bank holidays and additional holiday purchase scheme, private medical insurance, car leasing, bike2work, Smart-Tech purchase scheme, pension, EAP, retail discounts.