Night Shift Field Engineer
3 weeks ago
Automotive Field Engineer
£Company Car
40 hours per week
Field based/North West England
Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?
MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the Northwest of England.
If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you.
As our new Automotive Field Engineer, you will
assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers.
The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.
The Automotive Fie
conduct field visits, including overnight stays as necessary
record data as required as a Field Engineer Report into a dedicated software package
liaise with FCSD on vehicle case histories/trends and analysis
work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience.
Our ideal Field Engineer will:
have a dealer workshop background at a senior level (ideally Master Technician)
have demonstrable automotive experience.
have Customer facing experience (advantageous)
have the ability to investigate, report on and diagnose complex vehicle systems, either hands on or remotely
We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
Company Car
25 days annual leave per year + bank holidays
cash back health care scheme
exclusive discounts on everyday purchases
exclusive discounts on car purchases
40 hours per week
Permanent
Monday - Friday
North West/Field based
You can learn more about MSX International on our website:
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