Shift Manager Permanent

3 weeks ago


United Kingdom Amazon Full time

Job ID: 2597238 | Amazon UK Services Ltd.
When you join Amazon as a Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes
You’ll work shifts and be based at one of our operational sites. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
You obtained or are working towards a Bachelor’s Degree
• You are willing to work in a non-traditional shift pattern which may include nights and weekends
• You speak fluent English
• Relevant experience in performing data analysis
Prior work experience is desirable in the field of operations
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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