Senior Technical Support Engineer

3 weeks ago


United Kingdom HY Legal and Services Ltd Full time

We are seeking IT Support Engineer to work in one of our valued client offices in London, UK. Our client is a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos and with offices in most EMEA and AMS countries.
Our client is seeking an IT Support Engineer to help us grow our IT environment. This team focuses on resolving IT incidents and troubleshooting underlying problems and developing long-term solutions.

Manage and resolve IT tickets. Investigate, diagnose, and resolve technical issues within defined service level agreements (SLAs), escalating complex issues when appropriate
International collaboration and ownership of IT-related projects across a range of services
Assist with the development of tools and solutions to increase the operational efficiency of our IT Service, while always focusing on excellent customer experience
Champion the use of self-service IT resources, such as self-service support tools and knowledge base
Assist in tracking and managing IT assets, including hardware and software inventory
Manage event support, set up AV and live stream equipment
IT assets inventory management and conducting regular audits

College Degree in Computer Science, Systems Science, computer Engineering or 5+years of technical support



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