Senior Research Manager

Everyone loves travelling, but planning is not without its challenges . That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole "47 browser tabs open" phase and find flights, cars, and hotels quickly and easily . Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all . To be the world's number one travel ally. (Now, we're on the lookout for a Senior User Research Manager – 12-month FTC to help us bring that vision to even more travellers. Hybrid) You'll lead our mighty Metasearch Research team — the crew dedicated to understanding how travellers choose, compare, and book the best options across Flights, Hotels, Packages, and Cars. Reporting directly to the Director of Research within our Customer Experience (CX) team, you'll partner closely with Product and Design leaders to shape the future of decision-making across our marketplace. Leading Strategic Research Initiatives: You'll scout the horizon for the big questions before they land — designing forward-looking, mixed-method research that unlocks long-term business opportunities. Guiding Core Product Development: You'll provide hands-on direction across the Flights, Hotels, Packages, and Cars workstreams, ensuring insights glide effortlessly into product decisions. Deepening Mixed-Method Expertise: You'll raise the bar on methodology — directing sophisticated frameworks and championing robust, actionable research that solves real business problems. Team Management: You'll mentor and empower researchers, helping them refine their craft while adopting new tools and technology that boost both quality and scale. Data Integration & Reporting: You'll join forces with Analytics to weave behavioural data and research findings into a single, powerful decision-making engine for the business. Extensive Mixed-Methods Research Expertise: You've led impactful research programmes blending qualitative depth with quantitative confidence — from running in-depth interviews and concept evaluations as you are synthesising behavioural data, usability metrics, or large-scale survey results. Comprehensive Research Methodology Knowledge: You have expertise in product/user research and know when to use what, tailoring methodologies to fit diverse product and business challenges (bonus points for brand/marketing experience). Strong Leadership & Mentoring Skills: You thrive on coaching researchers, levelling up capability, and fostering a culture of curiosity and growth. Experience in Dynamic Environments: You're energised by pace, able to juggle multiple projects, and confident steering research through shifting priorities. Deep Analytical & Data-Driven: You connect qualitative nuance with quantitative validation, making decisions grounded, empathetic, and strategically sound. Just a team of genuinely curious, caring humans , building things that help travellers explore the world a little easier . We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all . Apply now and help us shape the future of travel. If you require any reasonable adjustments or accommodations for interviews, and/or wish to apply under the Disability Confident scheme, please let your recruiter know. If you'd like more information on any of our policies, such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.