Technology Services Manager

2 months ago

Edinburgh, United Kingdom Itechpost Full time

FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming, and entertainment to millions of US sports fans every day. That's no easy task and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you're looking for better career progression, improved financial security or just a better sense of belonging, we believe we've created a culture in which everyone can succeed, no matter how you got here.
We're looking for a Service Manager to work with our Cross Product Generosity (XPG) engineering domain. This domain is responsible for maintaining our centralised promotion tools while also collaborating with engineering teams within our wider product domains such as Casino or Sportsbook to support the creation of new types of promotions. In addition, this team also works to integrate our main betting platform with various marketing technologies.
As a Service Manager you will act as the guardian of reliability, holding both our engineering teams and our 3rd party vendors to account. You'll do this through using data, driving innovation and collaboration to improve processes, best practices and introducing initiatives that will ensure optimal availability, stability and performance across the technology stack and critical customer flows.
You'll also be responsible and accountable for ensuring readiness and elevated support for key events such as Super Bowl and NFL Season.
Operational Readiness Reviews for new features, product, and services to ensure requirements are met based on service criticality around observability standards, runbooks, exit plans and support models.
Onboarding new teams into our incident management and on call processes
Conducts regular Risk Reviews with the engineering domain to understand what risks each stack has, mitigations to resolve those risks and backlog items to reduce or remove the risk.
Complete regular service reviews with the team to identify areas of improvement and operational maturity with the engineering teams within the domain.
Be a strong influencer and communicator, with the ability to translate technical detail into digestible actionable information for senior stakeholders.
As an individual contributor you will be able to bring people with you during potentially challenging times, to help deliver the right outcome for the group.
Have a customer-first mentality with the customer experience at the forefront of what we do.
Maintain calm under pressure and capable of working in the demanding environment of mission-critical services as well as manage unexpected challenges or crises.
Be passionate about risk identification, sizing, and reduction with collaboration with technical owners to maximize availability.
A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.
Diversity, Equity and Inclusion
Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. Location: Our Scottish tech hub is based in central Edinburgh and is fitted with fabulous amenities including a gym, showers, bike parking, gaming pods, multiple breakout areas, meeting rooms, a roof terrace and much more.
We operate a hybrid model for the majority of our roles, where we normally spend a day or two in the office per week. #

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