Database Associate
4 weeks ago
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organisations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
You will, as the Technology Solutions Group (TSG) Support Associate (position at Bain which is a technical support role) be responsible for providing assistance to employees with IT-related issues and problems. The Associate will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems. They will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end-user training programs. This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.
You will install, configure, and upgrade software and operating systems
• You will investigate, troubleshoot and resolve hardware and software problems on computer systems
• You will maintain an accurate inventory database, repair log and activity log
• You will enforce TSG guidelines and policies
• You will manage user accounts and set permissions
• You will support the development of end-user training programs
Bachelor’s degree in a relevant field, or an equivalent combination of education, training and experience is required. Work experience in a customer service or technical support role, with remote support tools and techniques is required. Must have the ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues.
*Please note that this role is an ONSITE role that require presence in the office five (5) days a week, Monday through Friday.
Shift work on rotation: 8AM to 4:30PM or 9AM to 5:30PM Monday to Friday.
Potential to join the on-call support rotation 24/7, normally one week in five, after training.
We are proud to be consistently recognised as one of the world's best places to work, a champion of diversity and a model of social responsibility. We believe that diversity, inclusion and collaboration are key to building extraordinary teams. We are publicly recognised by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents
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