Customer Service Co-ordinator

2 weeks ago

Chelmsford Essex, United Kingdom Woodland Group Full time

Job Description Woodland Group are recruiting a Customer Service Coordinator to join our team busy Asia Team at our Head Office in Chelmsford, Essex. Reporting to the Customer Service Supervisor for Asia and working closely with the Operations team, the Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods.
Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.
Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
Be a focal point for all queries from Key Account Customers; Work with the operations team to continually improve processes and business performance;
Support changes in the role necessary to take the department and business forward; Understand and adhere to all Woodland policies and procedures relevant to the role.

you’ll have forwarding (ocean imports) customer service experience and preferably experience with Asia trade.
You have the natural ability and enjoy building and maintaining strong working relationships;
You excel with a team environment as well as being able to work autonomously when required;
You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
You actively seek ways to enhance your knowledge and improve your performance; You are self-motivated, have huge drive and ambition - you thrive off achieving great success and helping to build a great place to work
Generous holiday allowance which rises with service.
Length of service incentives.
Enhanced occupational maternity pay.
Profit share scheme.
Salary sacrifice pension scheme.
Life assurance.
Health cash plan.
Retail discounts and awards.
Discounted health club membership.
Real career opportunities.

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