Management Training Associate
2 months ago
Quality Associate – London Market Insurance
~ Full-time Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide. This role is responsible for ensuring that the agents provide quality service in line with the organizational objectives. Highlight loopholes in a process, and identify mistake-proofing opportunities which in turn would lead to an improved process Responsibilities: ü Develop audit checklists and operational definitions for various business processes ü Complete audits as per the defined sample size ü Send error notifications as per defined distribution list ü Perform root cause analysis for internal and external (client comebacks) by partnering with agent and operation’s supervisor ü Provide feedback to the agent for each error and share monthly summarized feedback with operation supervisors ü Develop corrective and preventive actions by partnering with operations ü Perform deep dive audits and report out severity alerts (process gaps) ü Follow-up on action plans to validate the implementation ü Verify corrective actions are implemented and gather evidence ü Monitor customer comebacks and update customer comeback tracker ü Participate in the internal/external calibration sessions ü Review departmental procedure manuals for completeness and report out any possible gaps ü Discuss process updates with operations and training teams to develop clear understanding around the changes ü Perform accreditation for new hires as per the defined guidelines ü Ensure additional audits are performed for agents identified under bottom quartiles and training need identification exercise is conducted by collaborating with operations and training team ü Ensure compliance towards the activities listed under quality standard document ü Publish weekly/monthly accuracy reports to the stakeholders ü Publish monthly calibration reports ü Contribute towards process improvements through brainwaves, kaizen, etc. Manage Quality performance evaluations, encourage a productive and team-spirited, customer-centric environment. · Subject matter expert in Lloyds & London Market (Re) insurance · Good understanding of Slip/MRC · Overall work experience of minimum 4-5 yrs.; experience in Quality · Working knowledge of Excel & PowerPoint · Should have analytical bent of mind · Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mind-set · Back office, Non-Voice with excellent comprehension and business writing skills · WNS policy on background checks to be followed · Has experience with MS Office tools · Proven ability to prioritise and organize effectively · Proven experience of building and maintaining good working relationships Flexibility and adaptability to work patterns & schedules, particularly during peak underwriting periods All your information will be kept confidential according to EEO guidelines. #
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Management Training Associate
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London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans,...
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Associate Wealth Manager
2 months ago
London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Associate Wealth Manager
2 days ago
London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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2 months ago
Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Associate Wealth Manager
1 month ago
Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Associate Wealth Manager
2 months ago
Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Trainee Associate Wealth Manager
2 weeks ago
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Trainee Associate Wealth Manager
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London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Trainee Associate Wealth Manager
2 months ago
London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion plans, AAG are looking for an individual who is seeking a structured way of entering financial advice whilst requiring training to reach their...
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Associate Wealth Manager
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City of London, Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion...
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Associate Wealth Manager
2 weeks ago
City of London, Greater London, United Kingdom AAG Wealth Management Full timeAssociate Wealth Manager – AAG Wealth Management A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. AAG Wealth Management, one of SJP's most successful Partners, are looking to grow their team with an Associate Wealth Manager. Given their continued expansion...