Client Manager

3 weeks ago

London, United Kingdom Restore Harrow Green Full time

We have an opportunity for an organised, customer focused individual to join Restore Harrow Green as a Client Engagement Executive. You will be the link between the customer and the business so being able to provide a great customer experience throughout is essential.
You will be the one point of contact throughout the customer s journey which involves understanding the customer s needs and in turn improving the customer s experience.
RESPONSIBILITIES

Maintain excellent customer service and communication standards at all times
Deal with all administrative enquiries in a professional and timely manner
Ensure all documentation is accurately checked before processing
Consistently working to company and legal standards when processing documentation
Build and maintain effective working relationships within the team
ABOUT YOU

You must be customer centric able to create a great customer experience and build a rapport with customers
Have excellent organisational skills with the ability to prioritise workload
Excellent time management, with the ability to work well under pressure
Possess the ability to work with others and share best practice
Exhibits flexibility, be adaptable to change
Proficient IT skills MS Office, Word, Excel
As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break
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