Print Support Executive

1 month ago

Teignbridge Devon, United Kingdom OT Group Full time
Key responsibilities & accountabilities:

Ensure Stock lines are replenished in a timely fashion following CIT procedures.

Artwork proofs are checked for accuracy before submission to the client.

Manage all bespoke customer requirements and meet all Service Level Agreements.

Monitor stocking levels and overstocked lines.

Manage quotations and ensure best buying.

Ensure all orders are processed in a timely fashion and deadlines are met. Review high value purchase orders.

Purchase order/Sales order progress.

Take on customer requests for non received goods and follow escalation processes with warehouse and suppliers.

Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you.

In addition;

Implement new print business with the Sales/on boarding new customers as required

Identify areas for improvement in both new and existing accounts

Manage margins of both new and existing print business to meet the minimum requirement

Ensure all standards and procedures are met

Challenge margins with the Sales Team as necessary or escalate if needed

Must have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines

Implement the new Print Software

Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Skills & Knowledge

Attention to detail and be totally service oriented and understand the “customer experience”.

Ability to identify key areas for improvement and implement strategic plans.

Effective communication and motivational skills.

Confident telephone manner.

Qualifications or equivalent experience

Knowledge of Print Processes.

Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process.

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