Training and Quality Lead

2 weeks ago

York North Yorkshire, United Kingdom MCARTHURGLEN Full time

Curated Makers is a fast-growing retail specialist on a mission to make it easy for people to shop from small creative businesses across the UK. Acting as a bridge between big and small retail businesses, we celebrate and support local makers by transforming empty shops into unmissable shopping experiences.
Working with premium partners such as Battersea Power Station, Meadowhall, McArthurGlen, Network Rail, Today at Apple and more, we provide makers, artists and designers with accessible retail platforms that can help elevate and grow their small businesses, through our focus on store location, store design, product curation, visual merchandising and more. Attention-to-detail is a core aspect of the role as you'll be responsible for team scheduling, maintaining the store's unique aesthetic and managing incoming and outgoing stock from 60+ makers.
You'll be an ambassador, not just for Curated Makers, but for the hundreds of small creative businesses whose products we stock in our stores and will embody our 'think big, shop small' values to our customers
Lead and develop a customer-centric shop floor team through training, feedback and leading by example.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management that enhance the customers' experience in store.
- Maintain optimal inventory levels through effective inventory management practices.
- Develop and implement strategies to drive sales growth, increase foot traffic, reach store goals and enhance the overall customer experience.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy, striving to resolve issues and exceed customer expectations.
- Collaborate with the HQ team to execute marketing, events and other initiatives that will drive store traffic and increase brand awareness.
- Report store activity, performance, trends and feedback to HQ.
- Manage store expenses, stock management and financial accuracy, identifying opportunities to improve operational efficiency and maximise profitability.
- Network with and participate in community and partner events to enhance Curated Makers presence, share our values and elevate our customer experience.
- Adapt to the flexible needs of a small growing business, by problem solving and reacting to unplanned moments using initiative.
- Liaising with third parties and contractors, to ensure the store is fully maintained and up kept.
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