Customer Success Manager

2 weeks ago


Cambridge Cambridgeshire, United Kingdom Automata Full time

8% bonus

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.
We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.
We are looking for a Customer Success Manager whose mission is to ensure our customers receive a best-in-class experience throughout their journey with us. This person will be at the centre of how our customers experience Automata and help shape the product/experience that the customer receives.
Project Management (~70% of the role)

This consists of managing customer projects from the point of contract signature. This involves the low-level design phase, the procurement and assembly phase, in-house testing, disassembly, shipping, reassembly, re-testing, training and handover to field services.
The individual will be managing a combination of projects at different stages during the customer lifecycle.
Customer Management (~30% of the role)
~ This involves standard stakeholder management processes and the flexibility to support customers in the way they need to be supported.

10+ years - pre-sales, post-sales, consultancy background or adjacent customer facing role in tech setting - hardware, software or both
~ Technical background - university degree acceptable but hands on experience better (software engineering, lab work, etc)
~ Stakeholder management at a senior-level
~ Experienced in successful implementation of process and procedure in a scaling company
~ This person will be at the centre of how our customers experience Automata and help shape the product/experience that the customer receives.
If this sounds like a good fit and has tick the right boxes, you will love having the opportunity to build something that immediately adds value.
401k We offer a 401(k) retirement savings plan
~ Holiday 30 days + 8 bank holidays
~ Additional leave days ️ Time off for dependents,'Me days', birthdays and volunteering days off
~ Birthday trees Planting a tree for every employee on their birthday, every year
~ Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery
~ Mental health support Emotional support tool 'Spill'
~ Career progression frameworks Each department & discipline has a progression framework

~ Flexible working Work when and where is best for you

We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
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