BPV consulent
3 weeks ago
At Moody’s Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.
We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.
We are looking for a technically proficient and customer-focused Technical Consultant to join the Know Your Customer (KYC) Solutions Delivery Team. The Technical Consultant will be responsible for gaining an understanding of the system specifications and capabilities of MA’s KYC products, so that customers experience a top-notch implementation and access to world class ongoing technical assistance. They will work closely with Implementation Specialists and Project Managers on the KYC Solutions Delivery team to ensure clients are integrated and implemented as seamlessly as possible with their purchased solution(s).
Improving system efficiency by consulting with end-users and providing innovative solutions
Work with Implementation Specialists and Project Managers for new implementations/existing client change requests.
Point of escalation for support tickets via a dedicated queue for customer queries relating to workflow tools, and triaging when necessary to other relevant teams within the KYC OU.
Work closely with other internal stakeholders on the fulfilment, support, engineering, and operations teams.
Joining implementation/project calls to provide product expertise, as required
A bachelor's degree in computer science, information technology, information systems, computer engineering, or similar.
Strong knowledge of scripting (Python or other object orientated language) and API integrations (RESTful API)
Proficiency in providing efficient web-portal support.
Agile and ability to learn new products & processes closely
Pension 3-6% EE / 6-12% ER
~ 25 days holiday plus 2 company days to be taken in Dec
~ Seniority level Mid-Senior level
Employment type Full-time
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