Account Director, Group Transport United Kingdom Posted on 12/08/2023 Be the First to Apply
1 month ago
Overview
A member of the Group Transport leadership team, managing a portfolio of key customer accounts across the construction, specialist and retail portfolios, as well as leading a customer solutions team. The key purpose is to ensure we retain existing business through exceptional service and grow our business by continually providing customers with supply chain value.
Duties and responsibilities
• Lead a team of Account Managers (3 FTE) and a Customer Solutions team of 20 FTE.
• Development and ongoing maintenance of customer Key Account Plans including: performance status, short and long-term goals, targets and stakeholder management.
• Develop a strong pipeline of opportunities within Salesforce & Quip.
• Lead on commercial and contractual negotiations to support the delivery of the departmental budget - annual revenue and profit targets.
• Ensure the governance framework is in place with all customers – monthly operational reviews, quarterly business reviews and annual top-to-top.
• Ensure all customer contractual and commercial requirements are met and defined performance standards and customer satisfaction is maintained to the highest level.
• Develop ‘value release’ plans to ensure Wincanton continually add value to its customers.
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.
• Serve as the escalation point for customer account management matters.
• Develop and execute customer satisfaction improvement plans.
• Develop internal networks (across sectors and central functions), to leverage multifaceted solutions. Key collaboration with BD teams supporting new business activity.
• Develop and apply critical market and industry knowledge to improve customer relationship and exploit growth opportunities.
• Remain at the forefront of evolving market and industry dynamics.
• Ensure the timely and successful delivery of compelling value propositions and solutions according to customer needs and objectives.
• Organise, attend and leverage hospitality and network opportunities.
Key Measures
• Achievement of all agreed financial and growth targets
• Robust and relevant account plans in Salesforce
• Contract(s) retention and share of wallet growth
• Annual Net Promoter Score – customer satisfaction survey formally reviewed and benchmarked
• Feedback from customer reviews (weekly, monthly and quarterly forums)
• Quantity and quality of proposed (and closed) value propositions
• Strategic meetings with c-suite
• Wincanton stakeholders and sponsors and fully aware and in agreement of tactical and strategic goals
• Monthly reports to be produced and submitted to Wincanton stakeholders and sponsors.
Experience, Skills, and Attributes
• Significant experience of commercial negotiations and contracting processes.
• Excellent relationship management skills, both internally and externally, with the ability to adapt your style.
• Demonstrable ability to communicate, present and influence key stakeholders internally and externally including executives and c-level.
• Strong leadership with experience of developing a team.
• Excellent listening, negotiation and presentation abilities.
• Proven work experience as an Account Director or relevant role, ideally within a logistics environment.
• Experience delivering client focussed solutions to customer needs.
• Proven ability to juggle multiple priorities / projects at all times whilst maintaining sharp attention to detail
• Logistics / market industry experience.
About us
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. With over 20,000 colleagues across more than 200 sites and an 8,500 strong fleet of vehicles, we put our customers at the heart of everything we do. We are “Great people delivering sustainable supply chain value”.
Our Commitment
Our people are our most important asset and as such we are constantly expanding our capability programs to provide you with opportunities to build and extend your professional skills and career opportunities. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported, and valued, whilst feeling they can be their whole selves within our workplaces. We are proud our colleagues represent us and our successes.
Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future potential talent joining us. Find out more: Wincanton champions a diverse workforce
#LI-remote
#J-18808-Ljbffr-
United Kingdom Wincanton Trans European Limited Full timeOverview A member of the Group Transport leadership team, managing a portfolio of key customer accounts across the construction, specialist and retail portfolios, as well as leading a customer solutions team. The key purpose is to ensure we retain existing business through exceptional service and grow our business by continually providing customers with...
-
Finance Director
1 month ago
United Kingdom YRCS Full timeFinance Director 15 years Job Description : FINANCE DIRECTOR TEHCNICAL ACCOUNTING UKThis role is open to all suitably qualified candidates worldwideManaging a team and acting as a key leader within the controllership team, this Finance Director will be responsible for all external reporting, technical accounting and accounting policy...
-
United Kingdom Everything Full timeYou are here : Home Jobs Junior Account Director Jobs In London United Kingdom Junior Account Director Jobs in London, United Kingdom You are here : Home Jobs Junior Account Director Jobs In London United Kingdom Junior Account Director Jobs in London, United Kingdom About EmpowerEmpower is a strategic digital partner for causes creating impact...
-
United Kingdom Spire Healthcare Full timeThe department is open from Monday – Saturday but we are flexible on the number of hours worked. We do however require hours to fit around our existing clinic space. Please do get in touch to discuss this further. Spire Harpenden Hospital offers comprehensive private hospital services in a comfortable and relaxed environment to patients from London and...
-
United Kingdom Spire Healthcare Full timeBank Chef | Catering Department | Bank | Spire Dunedin, Reading | Competitive rates Spire Dunedin Hospital are looking to bring an experienced Chef to the team on the Bank, working closely with the Head Chef, you will be expected to provide a high quality professional service to the customer at all times, demonstrating a high level of social skills and a...
-
United Kingdom Spire Healthcare Full timeBank Registered Nurse | Surgical Wards | Spire Cheshire Hospital, Warrington | Surgical Experience Desired Spire Cheshire Hospital are looking for experienced and dedicated Registered Nurse's to join their Bank working as part of their Surgical Ward team. This role is a Bank position and therefore the successful candidate/s would be required for...
-
Financial Director
4 weeks ago
United Kingdom GAAP Search Solutions LTD Full timeFinancial Director – United Kingdom Our client is a leading provider of high-quality, person-centred care services dedicated to enriching the lives of our residents. With a commitment to excellence, compassion, and innovation, we operate a network of care homes that prioritize the well-being and comfort of our residents. Position Overview: We are...
-
Financial Director
5 days ago
United Kingdom GAAP Search Solutions LTD Full timeFinancial Director – United Kingdom Our client is a leading provider of high-quality, person-centred care services dedicated to enriching the lives of our residents. With a commitment to excellence, compassion, and innovation, we operate a network of care homes that prioritize the well-being and comfort of our residents. Position Overview: We are...
-
United Kingdom Spire Healthcare Full timeBank Physiotherapist | Spire Cheshire Hospital | Warrington | Ad Hoc Weekday Shifts Spire Cheshire Hospital are looking to recruit a Bank Physiotherapist to join their fantastic and dedicated team. This role will be ad hoc weekday work within the physiotherapy department. This role is a Bank position and therefore the successful candidate/s would be...
-
Human Resources Business Partner
1 month ago
United Kingdom Ismaili Centres Full timeHuman Resources Business Partner (United Kingdom) May 31, 2023 | Canada The Institute of Ismaili Studies i s looking for a Human Resources Business Partner , to join its team in the United Kingdom. As part of this role, the candidate will act as the lead on business partnering work for the whole of the IIS and work under the direction of the Head of HR....
-
Transport Controller
2 weeks ago
United Kingdom Streamline Search Ltd. Full time5 days ago Be among the first 25 applicants Transport Controller required. Our client is a well-established Logistics Company that support the transportation of passengers around Heathrow and surrounding areas of West London. Due to the overall success of the business, they require an additional Transport Controller to join their office based just outside...
-
United Kingdom Spire Healthcare Full timeChemotherapy Nurse | Monday to Friday | No Weekends or Nights | Full training including Chemotherapy course can be offered| This is an exciting opportunity for a registered Nurse to join our Chemotherapy unit. We can offer some fantastic training and therefore can consider either an experienced Chemotherapy Nurse or an experienced Registered Nurse with an...
-
United Kingdom Oxford Nanopore Technologies Ltd. Full timeOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics,...
-
United Kingdom Diebold Inc. Full timeStaffordshire, United Kingdom Stoke-On-Trent, Staffordshire, United Kingdom Be the First to Apply Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting...
-
Financial Controller
1 month ago
United Kingdom Ismaili Centres Full timeThe Aga Khan Foundation is looking for a Financial Controller to join its team in United Kingdom. As part of this role, the candidate will be responsible for supporting the Head of Finance and Operations by running efficient and effective systems for financial processing, financial accounting, financial reporting, donations management, forecasting,...
-
United Kingdom Hill Intl. Full timeWe are looking for a Senior Mechanical Engineer with relevant oil and gas refineries. Reporting to the Design Manager the suitable incumbents should qualify as follows: Responsibilities Manage and co-ordinate the procurement process related to his discipline; In the event of a potential threat to the Project completion dates, identify, remedial...
-
Communications Assistant
1 month ago
United Kingdom Ismaili Centres Full timeMay 23, 2023 | Canada The Aga Khan Schools is looking for a Communications Assistant , to join its team in the United Kingdom. As part of this role, the candidate will work across a wide range of priority areas, including content development as well as training and coaching the local communication teams. The candidate will also coordinate the...
-
Commercial Director
3 days ago
United Kingdom Quay Recruitment Group Full time €70,0004 weeks ago Be among the first 25 applicants Quay Recruitment Group Ltd provided pay range This range is provided by Quay Recruitment Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Commercial Director - Wholesale Pharmaceuticals - £70,000 Are you a strong business...
-
United Kingdom Spire Healthcare Full timeSupplies Coordinator | Thames Valley | Slough | Full Time | Salary dependent on experience | Training provided Spire Thames Valley are looking for a supplies coordinator to join their friendly team. This is a full time role with the opportunity to take on extra training and learning. Spire Thames Valley is a state of the art Private Hospital. We offer...
-
Group Account Director, Business Director
7 days ago
United Kingdom Oliver UK Group Full timeGroup Account Director, Business Director Apply Now Group Account Director, Business Director at OLIVER Surrey, United Kingdom Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals who are...
