Homeworking German Speaking Cruise Specialist
3 weeks ago
Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for delivery through 2027.
Named by Forbes as “America’s Best Large Employers” in 2021, Norwegian’s passionate team members have offered guests an outstanding award-winning vacation experience. Ranking among the top 75 companies in the overall Large Employer category and among the top 10 companies in the Travel & Leisure sector.
“We are proud to be recognized by Forbes as one of the World’s Best Large Employers,” said Frank Del Rio, president, and chief executive officer of Norwegian Cruise Line Holdings Ltd. “By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.
Free car parking nearby (If office based)
~ Pension Scheme
~ Private Medical
~ Development Opportunities - Partnered with Dale Carnegie
~ Contact Centre Plan Bonus
~Discounted Cruise Programme
~25 days paid holiday + 8 Bank Holidays
~ Local bus discounts (If office based)
ROLE LOCATION & LANGUAGE NEED
For this role we will only be accepting candidates that can speak and write in English and German.
This role can be fully remote working from home anywhere in the UK or based in our office in Southampton on a 3:2 basis with Mondays and Fridays working from home.
This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call.
~ Maintain product and brand knowledge to aid the close of a sale and any guest queries.
~ Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels.
~ Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand.
~ To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office.
~ To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to.
Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable
Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems
You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment
A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeNorwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for delivery...
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeNorwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for delivery...
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeNorwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for delivery...
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for...
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German Speaking Cruise Specialist
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
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German Speaking Cruise Specialist
3 weeks ago
United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
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German Speaking Cruise Specialist
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
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German Speaking Cruise Specialist
3 weeks ago
United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for...
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for...
-
German Speaking Live Chat Specialist
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
-
German Speaking Live Chat Specialist
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
-
German Speaking Live Chat Specialist
5 days ago
United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled for...
-
German Speaking Live Chat Specialist
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United Kingdom Norwegian Cruise Line Holdings Ltd. Full timeABOUT US Norwegian Cruise Line Holdings Ltd is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 29 ships with nearly 60,000 berths, these brands offer itineraries to more than 490 destinations worldwide. The Company has eight additional ships scheduled...
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