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Complaints Officer

4 months ago

Worcester Worcestershire, United Kingdom 365 People Full time

SEND Complaints Officer
365 People Ltd is acting as an employment business.
Hybrid working - 2 days in office.
County Hall, Worcester
Job description:
* Undertake Stage 1 Complaints investigations and responses in respect of SEND Services
* To track complaints through the Complaints Procedure - producing key data analysis/performance information reports
* To identify and present qualitative learning/key themes from Complaints and support the dissemination of this learning.
* To work with SEND Services to support the implementation of learning from Complaints.
Required skills:
* A sound knowledge and understanding of national and local policies, practices and procedures in relation to children's social care and, in particular, statutory duties in relation to complaints and representations.
* Ability to communicate information about the service and to respond to queries, complaints, and requests for information.
* Ability to make sound professional and managerial judgements and the ability to handle competing priorities and a challenging workload.
* Computer literate to include the Microsoft office package and able to create reports and spreadsheet.
* In depth experience of SEND policy development, implementation, review of working with key stakeholders in the SEND process.
* Knowledge of SEND legislation.
* Knowledge of the needs of children and young people with SEND and their families and of child development.
This role is a maternity cover
Start Date : 10/06/2024
End Date : 30/08/2024
Start Time : 09:00
End Time : 17:00
Pay rate:
Basic - £16.67
Overtime - £20.01
Saturday - £19.17
Sunday - £21.67
Whilst we aim to respond to all applicants individually, due to high demand, this is not always practicable. Thank you for your interest in this role and we will be in touch if your application has been successful.
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