Service Delivery Coordinator

4 weeks ago

Birmingham, United Kingdom West Midlands Police Full time

Purpose of the Role:

To deliver an efficient, effective and quality driven internal and external governance framework ensuring provision of appropriate logistical arrangements, papers, minutes, action tracking and communication to law enforcement stakeholders, partners and NABIS staff.

Main Responsibilities:

  • To produce detailed minutes and action recording for high level and technical meetings in a timely manner.
  • To aid with the preparation of papers for managers.
  • To have ownership of all meetings, events and conference arrangements.
  • Responsible for all relevant logistical arrangement to ensure the governance framework runs smoothly, to include setting meeting dates, ensuring appropriate attendance, booking rooms, ensuring relevant IT requirements, refreshments and circulation of papers.
  • Responsible for proactively tracking progress of actions.
  • To provide the occasional secretarial support for International meetings.
  • To provide any administrative tasks associated with this area of business.
  • To disseminate service-based requests to the NABIS teams where appropriate.
  • To effectively manage the NABIS Risk Register, ensuring that risks are recorded and reviewed on a regular basis in line with governance
  • To effectively deal with any NABIS requests for information (Support, Direction and Service).
  • Provide administrative support and reset functions for relevant NABIS IT.
  • To carry out such other duties which are consistent with the nature, responsibilities and grading of the post.
Essential Skills:
  • Must have experience of previous administrative roles.
  • To be able to demonstrate excellent interpersonal and organisational skills.
  • To be able to use IT and software packages, including Word and Excel.
  • Post holders will typically hold vocational qualifications or equivalent.
  • To hold a valid UK passport as on the rare occasion may be required to travel overseas.
  • To be able to produce detailed minutes for high level and technical meetings.
  • Effective communication skills with all levels of staff.
  • Good level of organisational skills.
  • Able to prioritise own workload.
  • High level of verbal and written communication skills.
  • Actively participate in meetings where appropriate.
Desirable Skills:
  • To have knowledge of the following policies:
    • Freedom of Information Act 2000.
    • General Data Protection Regulations (GDPR).
    • Government Protective Marking Scheme (GPMS).
  • Valid driving licence.
Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Contact : for any further information please contact: Lisa.burrows@westmidlands.police.uk

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
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