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Senior Processing Technician

2 months ago

United Kingdom Mphasis Full time

Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.

Provided Quality Control Checks for the wider team.
Provide feedback and training post Quality Control Checks to junior technicians.
Processing of Complex accounts within the function
Help deliver the service to the agreed SLAs & KPIs
Front Office execs, Business Unit leaders, Middle Office leaders & handler, central support leaders, IBA teams, auditors and regulators.
Work on PP related projects including but not limited to transformations, transitions, acquisition due diligence and integration, MI improvements and system enhancements
Assist the PP team leader the Premium Processing team, IBA and the business work together and align to achieve business results and Service Level Agreements (SLAs) together with the delivery of best practice training and guidance.
Where required support and co-ordinate input to external Audit and regulatory exercises as required
Ensure Personal adherence to, and support, all company compliance, policy, risk management and audit requirements
Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments

3 years working within the commercial insurance industry
~+Very good knowledge of MS Office (Word, Excel & PowerPoint

practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required
~ University degree graduate

Basic understanding of risk management principles
Quality Standards awareness
Good relationship building skills

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.