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Head of Quality

1 month ago

London, United Kingdom Whittington Hospital NHS Trust Full time

As the Quality Manager for the Wood Green Community Diagnostic Centre (WG CDC) the post holder will be responsible for monitoring adherence to the several quality standards that apply to the safe and efficient operation of the CDC services. This particular CDC is going through the UKAS accreditation process and require a high-calibre professional to support the operational manager and clinical leads in compiling the full evidence of high-quality standard of provided services.


The post holder will work closely with service operational and clinical leads to measure the departments performance against the Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards . Establishing a programme for continued improvement and ensuring the delivery of key performance standards are the key components of this job.


The post holder will be responsible for setting up and managing the Quality Management Framework and System. Writing and modifying SOPs for global aspects of the facility and supporting the modality leads in the creation and maintenance of their individual SOPs is part of the core duties.The post holder will support the management team in managing performance through presentation and analysis of the quality performance data. The post holder will provide quality data to relevant internal and external meetings and will co-chair the Quality and Governance team meetings with the relevant leads.
To lead the UKAS and Regulatory assessment and audit processes


To ensure that the Quality Management System is implemented and maintained


Develop and ensure a sign off for the local SOPs and policies and to ensure their compliance with the relevant regulations (e.g. infectious control, health and safety, manual handling)


To report to the operational and clinical leads on the functioning and effectiveness of the Quality Management System


Responsible for production of the Quality Manual for the services in order to support the accreditation process


To ensure that the quality management system functions correctly by developing, managing and maintaining regular quality meetings


Recognise data quality problems and bring them to the attention of senior staff


Collects and controls information from audit findings from internal and external quality assessment and reviews regularly with the Senior Team
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients. Our mission Helping local people live longer, healthier lives. Our vision Provide safe, personal, co-ordinated care for the community we serve.


To secure the best possible health and wellbeing for all our community
To integrate and coordinate care in person-centred teams
To deliver consistent, high quality, safe services
To support our patients and users in being active partners in their care
To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population

Our ICARE values have been created by our staff and are embedded in our appraisal and planning processes and form part of our staff excellence awards.
The postholder will work closely with service operational and clinical leads to measure the departments performance against the Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards . Establishing a programme for continued improvement and ensuring the delivery of key performance standards are the key components of this job.


Qualification in Management, Quality Management, Project Management or equivalent


Excellent verbal and written communication skills across levels within the organisation as well as interfaces with clients and Regulatory and Accreditation bodies
Excellent decision making, planning and execution abilities in a fast-paced environment
Health and safety Legislation and knowledge of Quality assurance and requirements of Quality Standard for Imaging, Improving Quality in Physiological Services and ISO 15189 standards
Good understanding of the principles and practice of Quality Management
Ability to develop and write policies and procedures (e.g. Ability to design, analyse and follow up on user satisfaction surveys
Able to explain and implement new policies and procedures

Experience of setting up and managing the Q-pulse Quality Management Framework and System
Knowledge of risk management and clinical governance issues
Project management experience

Wood Green Community Diagnostic Centre


Unit 51-53, The Mall, 159 High Road

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