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Helpdesk Support Engineer

1 month ago

Southampton, United Kingdom Deerfoot IT Resources Limited Full time €20,000 - €30,000

Helpdesk Support Engineer

£20k - £30k

Remote - South Coast

4-day working week

As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows.

Role Overview

Evaluate and resolve support requests from clients via phone and email.
Customer-facing tasks such as routine backup checks and system reviews.
Complete client-facing tasks to improve efficiency and service quality.
Documentation for both client and internal systems and processes.
Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable.

Skills Required

A successful candidate will have/ be:

One or more of the following:
Strong experience with Apple hardware and software including macOS and iOS.
Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications.
Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment).
Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services.
Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive.
Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets.
Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues.
A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration.
A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments.

This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. (phone number removed)).

Deerfoot is acting as an Employment Agency in relation to this vacancy.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy #J-18808-Ljbffr

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