Manager-Account Manager
4 weeks ago
The aim of the role is to assist the key account manager in providing a prompt and efficient service to clients. The firm specialises in recovering unpaid service charges, ground rents, and other arrears.
The individual in this role will proactively ensure compliance with the firm's service level agreements and will keep clients and their agents regularly updated on the progress of each case referred to the client.
Regular interaction will be required with clients, leasehold and freehold property owners, solicitors, mortgagees, and other authorised third parties. The individual will be responsible for obtaining payment from owners within the shortest possible timeframe on behalf of clients, taking into account individual owner vulnerabilities, the Pre Action Protocol for Debt Claims, and the rules set out by the Financial Conduct Authority.
Duties & Responsibilities: Caseload management
Calculating and understanding client instructions and statement of accounts
Entering new instructions onto the system
Obtaining Land Registry documents Titles, Leases, Transfers and understanding them
Inbound / Outbound calls Owners, solicitors, clients and mortgagees
Responding to email/written queries from clients, owners, solicitors and mortgagees
Dispute Resolution and responding to Reply Forms
Complaint acknowledgement
Use of clients databases to obtain statements, demands and invoices
Payment plan negotiation and agreement
Taking payments by card and allocating cheque payments
Preparing and Serving Section 121 Notices
Following set processes and guidelines ensuring all required actions are carried out toachieve desired outcome
Ensuring daily individual and team targets are achieved e.g diary, emails and distributed worK
Reporting to client/client care
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