Senior Risk Quality Assurance Officer

2 weeks ago


Hertford Hertfordshire, United Kingdom AYG Group Full time

AYG Care are supporting a Domiciliary company to find a Quality Assurance Officer.

To support the organisational leadership to deliver safe, high quality homecare services. The QA officer will use their skills and knowledge of policy and procedures to enable others in the business to deliver high quality services.

To monitor the quality of the delivery of our care services and implement actions and improvements.
• Track, delegate and complete agreed actions, aimed at improving the quality of the service.
• Address non-compliance within company policy and procedures. Senior management responsibility for the effective and efficient operation of the business.
• Support the care manager in allocating resources and monitoring performance to deliver high quality, safe and effective homecare to customers within budget.
• Ensure thorough identification, investigation, and reporting of incidents, accidents, and near misses, along with concerns and complaints.
• Address grievances, uphold whistleblowing policies, and track trends for quality assurance.
• Manage customer, employee, and stakeholder surveys.
• Oversee medication error tracking and support service quality improvement efforts. Stay updated on laws and best practices through training.
• Monitor workplace health and safety, maintain accurate records, and implement quality management systems.
• Produce management reports and be flexible in ensuring safe service delivery.

Prioritise customer rights and preferences, ensuring personalised care plans and risk assessments are conducted.
• Lead and support staff to deliver excellent performance through guidance, supervision, and training.
• Ensure compliance with brand values in staff recruitment, training, and ongoing development.
• Maintain adequate staffing levels and implement company policies on HR matters.
• Manage emergency on-call issues and promote the business externally.
• Foster relationships with stakeholders to enhance brand reputation.



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