Trainee Service Admin Apprentice

5 days ago


Ireland, United Kingdom Porsche Centre Dublin Full time €26,000

Apprentice Service/Warranty Advisor Porsche Centre Dublin Dublin North Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service/Warranty Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent.
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
Job Introduction: Are you interested in being an ambassador for our distinguished brand? Can you understand the importance of the reputation Porsche Cars has globally? If so, you could be the Porsche Apprentice Service/Warranty Advisor that were looking for.
The ideal candidate will meet the following requirements: Exceptional communication skills have you the ability to delight our customer at every opportunity however small the query may be? Exceptional standards of personal presentation and grooming which always reflect the company's corporate image.
Previous experience in customer facing hospitality or retail and customer service Passionate about customer service and care Exceptional oral & written communication skills The ability to build up customer trust by ensuring all information about their Porsche is delivered accurately, allowing them to make informed decisions on what their Porsche requires.
Ensure that all work requested has been carried out, communicated to the customer, and costed appropriately.
An ability to absorb and understand technical data and explain it to our customers in a manner they can understand.
Computer literate
- to be able to record / amend customer details accurately and articulately.
Ability to work under pressure and remain calm
- to handle discerning customers in an empathetic way to ensure all problems are resolved effectively.
Accuracy in detailing customer requirements on job cards / invoice Proactively follow up and provide feedback to customers on the status of their vehicle.
Excellent organisational skills This is a fantastic career opportunity to train as a Service/Warranty Advisor with Ireland's largest motor retail group.
Successful candidates will complete a minimum of six months structured and comprehensive training.
Job Requirements: To be the focal and experienced point of contact for Porsche customers requiring servicing, repair or warranty work to their vehicles.
Managing the flow of information between the workshop, the warranty team, the rest of the Dealership and the customer whilst delivering excellent customer service at all times.
To manage all service telephone and walk-in enquiries on behalf of the dealership.
Qualify service needs and diagnose vehicle running problems where appropriate.
Establish understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity insuring that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer Service Vehicles.
Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge on the full Porsche range.
Maintain relevant systems ensuring accuracy at all times.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 22 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take between 6 and 12 months to complete.
During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in Aftersales.
During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service/warranty advisors, classroom and brand training.
Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience.
You do not need to have motor experience, but have a desire and understanding of the motor trade.
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package, which includes: Employment Assistance Program.
Industry-leading training and progression plans.
Bike to Work Scheme.
22 days of Annual Leave.
Life cover.
Active Social Club.
PRSA.
A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role Third Party Or Agency Assistance is Not Required
- Thank You Joe Duffy Group is an equal opportunities employer Skills: Customer Service Motor Trade Driving Licence Retail Hospitality Benefits: Salary Annual Leave Life Cover Social Club Employee Assistance Programme Industry Leading Training and Progression Plans



  • Ireland, United Kingdom Joe Duffy Volvo Full time €12,000

    1st Year Apprentice Mechanic/Technician All potential candidates should read through the following details of this job with care before making an application. - Volvo/KIA Airside, Swords We are currently recruiting for bright and ambitious apprentices and trainee mechanics/technicians to work in our state-of-the-art Volvo/KIA workshop. Joe Duffy Group...


  • Ireland, United Kingdom Link Personnel Services Full time €40,000

    Our Client is a Top-Tier Law Firm in Dublin 2. They have a vacancy for an HR Administrator responsible for managing the admin for their Trainee and Intern Programmes. This role will assist with both recruitment and management of all of their graduate programmes across the firm. Salary : to €40k DOE Benefits:Pension, Healthcare, Bonus, Gym on-site,...


  • Ireland, United Kingdom Jaguar Land Rover Full time €12,000

    1st Year Apprentice Mechanic/Technician -Jaguar Land Rover Airside, Swords We are currently recruiting for bright and ambitious apprentice and trainee mechanics/technicians to work in our modern Jaguar Land Rover showroom. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Joe...


  • Ireland, United Kingdom Jaguar Land Rover Full time €26,000

    Apprentice Service Advisor -Jaguar Land Rover Airside, Swords Due to continued growth within the group, we are currently recruiting for an Apprentice or Trainee Service Advisor to work in our modern Jaguar Land Rover showroom. Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Joe Duffy...


  • Ireland, United Kingdom Joe Duffy BMW Motorad Full time €26,000

    Apprentice Service Advisor BMW Motorrad Exit 5 M50, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW Motrorrad dealership. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable...


  • Ireland, United Kingdom ZuCar Cork Full time €26,000

    Apprentice Service Advisor-ZuCar Cork Little Island, Cork Due to on-going growth within the group, we are recruiting for an Apprentice Service Advisor to join our ZuCar dealership in Cork. Is this your next job Read the full description below to find out, and do not hesitate to make an application. ZuCar is part of Irelands leading automotive retailer, the...


  • Ireland, United Kingdom ZuCar Cork Full time €12,000

    1st Year Apprentice Motor Technician Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. - ZuCar Cork Little Island, Cork We are currently welcoming applications from bright and ambitious individuals with a passion for the motor industry to begin a Motor Technician...


  • Ireland, United Kingdom Molans Garage Full time

    About Us: Molans Motors is a well-established, family-run garage in Co. Cork, serving the local community for over 30 years. We specialize in vehicle servicing, repairs, and diagnostics. Role Overview: We are seeking passionate and motivated individuals to join our workshop. Apprentices will receive hands-on training and guidance from our experienced...

  • Vehicle Technician

    5 days ago


    Ireland, United Kingdom Spirit Motor Group Full time €40,000

    At Spirit Motor Group in Sandyford we have a range of dealerships with state of the art workshops, great brands - We have staff parking and are beside the Greenline Luas as well as the 11, 47, 75a, 114 and 116 bus routes. We cannot apply for a work permit for this role. As an Apprentice Technician in Spirit Motor Group you will report to the Workshop...


  • Ireland, United Kingdom Bright Motor Group Full time €30,000

    About Us: Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area. As a result of our ongoing expansion and business growth, we are seeking to...


  • Ireland, United Kingdom Joe Duffy Group Full time €26,000

    Apprentice Service Advisor Joe Duffy Group Dublin 11 Due to continued growth within the group, we are currently recruiting for a trainee or experienced Service Advisor to join our business in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise...


  • Ireland, United Kingdom Lex Consultancy Full time €40,000

    A global law firm with offices in Dublin 2 are recruiting a brand new Team Administrator role for their Business Services function. You will provide administrative support to the Head of HR, Office Manager and Head of Operations for the Dublin office. If you have 1-2 years' experience working in business support / administration and are seeking a step up...

  • Temporary Admin

    4 days ago


    Ireland, United Kingdom Cpl Resources - Office Support Full time €29,350

    My client , a leader in the education sector, are looking to hire temporary administrators for an immediate start across multiple departments. If your skills, experience, and qualifications match those in this job overview, do not delay your application. Candidates should be available for an immediate start and available for a temporary contract. ...

  • Apprentice Plumber

    5 days ago


    Ireland, United Kingdom M3 plumbing and heating Full time

    Fully Qualified Plumbers and 4th-Year Apprentice (Full-Time positions) Location: Dublin and surrounding counties About Us: M3 Plumbing and Heating is a well-established and respected business offering both domestic and commercial plumbing installations. We specialize in providing contemporary solutions, including underfloor heating and renewable energy...


  • Ireland, United Kingdom Volkswagen Joe Duffy Full time €26,000

    Apprentice Service Advisor Joe Duffy Volkswagen Charlestown, Dublin 11 Due to on-going growth within Joe Duffy Group, we are now recruiting for a trainee or experienced Service Advisor to join our bright and modern Volkswagen dealership in North Dublin. Making sure you fit the guidelines as an applicant for this role is essential, please read the below...


  • Ireland, United Kingdom Frank Keane BMW Naas Road Full time €35,000

    Frank Keane Naas Road is a main BMW & MINI Retail and Service Centre located on the Naas Road, Dublin 12. Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Our workshop has been equipped and developed to the very latest BMW and MINI standards. As a result of strong demand from BMW and MINI...

  • Apprentice Manager

    5 days ago


    Ireland, United Kingdom Moriarty's SuperValu Skerries Full time €35,000

    Senior Trainee Manager Opportunity at Moriartys Super Valu, Skerries, Co. Before applying for this role, please read the following information about this opportunity found below. Dublin. The Moriarty Group is an Irish owned company involved in both the Retail Grocery and Hospitality Industries. The companys portfolio currently comprises of three...


  • Ireland, United Kingdom Audi North Dublin Full time €40,000

    Apprentice Sales Executive- Audi North Dublin Charlestown, Dublin 11 Due to on-going growth within the group, we are recruiting for a bright and ambitious Apprentice Sales Executive with retail and/or hospitality experience to join state-of-the-art Audi dealership. The experience expected from applicants, as well as additional skills and qualifications...

  • Trainee Accountant

    2 days ago


    Co. Armagh, Northern Ireland, United Kingdom O'Hanlon & Farrell Contracts Full time €26,000

    Your New Team & Role: THE ROLE OHanlon & Farrell Contracts Ltd is one of Northern Irelands long established leading Electrical & Building contractors with over 40 years of valuable experience within numerous sectors, including the Industrial, Commercial and Domestic Construction sectors, throughout Ireland and UK. OHanlon & Farrell is seeking to create a...


  • Ireland, United Kingdom ZuCar Cork Full time €26,000

    Apprentice Service Advisor-ZuCar Cork Little Island, Cork Due to on-going growth within the group, we are recruiting for an Apprentice Service Advisor to join our ZuCar dealership in Cork. ZuCar is part of Irelands leading automotive retailer, the Joe Duffy Group, who are Irelands leading motor retailer representing 21 brands across 23 dealerships with a...