IT Help Desk Analyst

4 weeks ago


Bedford Bedfordshire, United Kingdom Wells & Co Full time

IT Help Desk Analyst - Wells & Co - Bedford

Wells & Co - A new brewery, aggressive pub growth plans, a well-established Pub Partner estate, English pubs in France and 140+ years of history In a nutshell, a really exciting time to join us.

To support our exciting adventure and growth plans we are looking for an IT Helpdesk Analyst to provide 1st Line IT support for head office and managed house employees and systems in the UK and abroad.

The Role:

The IT Helpdesk Analyst will be the first point of contact for all IT issues across the business as such no two days are the same. Working closely with the wider IT Department to resolve incidents and requests. Support will be a mixture on remote connectivity and occasional physical travel.

  • Provide 1st line support in line with agreed SLAs to local and remote users and systems.
  • Ensure all open IT incidents are progressed by the IT team and updates are communicated with the end user.
  • Respond to any proactive monitoring alerts ensuring appropriate incidents are logged and escalated.
  • Maintain dialog with customer through life of Incident/Request tickets.
  • Following escalation procedures for tickets.
  • Work with other IT team members on escalated jobs.
  • Support with user and equipment provisioning and deprovisioning.
  • User account maintenance.
  • End user support - Laptops, desktops, other office equipment, mobile devices and associated applications.
  • End user support - Cloud technologies - Office 365, Druva, Gamma Horizon and Mimecast plus others.
  • Support with EPOS systems - Tills, PDQs & associated technologies.
  • Working with other 3rd party support
  • Any other ad hoc duties as required

What we are looking for:

In a nutshell, an optimistic IT professional who is early in their IT career and looking to continue their experience with an evolving local business

  • Flexible with working hours (36.25 hours between Mon-Sun 8-8 on a rota basis)
  • Experience of and supporting Microsoft operating systems and technologies
  • Strong troubleshooting and analytical thinking
  • Comfortable working to SLA's, KPI's and metrics
  • ITIL knowledge is beneficial
  • End user support - Laptops, desktops, mobile devices and associated applications
  • Retail / Hospitality (FMCG) experience highly desirable
  • Exposure to other technologies including: Microsoft 365, Microsoft Azure & Windows Server, Cisco Meraki & EPOS systems

In return you will receive:

  • Salary based on experience
  • 33 days annual leave inc bank holidays
  • Private medical health care
  • Group personal pension plan
  • Life assurance
  • 30% off dining and beer

If you think you tick all the boxes, we'd love to hear from you

#J-18808-Ljbffr
  • Service Desk Analyst

    2 weeks ago


    Bedford, Bedfordshire, United Kingdom Service Express, Inc. Full time €25,000

    Service Express is looking for a talented professional who wants the opportunity to serve as a Service Desk Analyst in our organisation. The Service Desk Analyst will be to provide technical assistance and support to our customers and internal staff, ensuring smooth and efficient operation of our IT systems and services. The Service Desk Analyst will...

  • IT Help Desk Analyst

    1 month ago


    Bedford, United Kingdom Wells & Co Full time

    IT Help Desk Analyst - Wells & Co - BedfordWells & Co - A new brewery, aggressive pub growth plans, a well-established Pub Partner estate, English pubs in France and 140+ years of history! In a nutshell, a really exciting time to join us. To support our exciting adventure and growth plans we are looking for an IT Helpdesk Analyst to provide 1st Line IT...

  • IT Help Desk Analyst

    4 weeks ago


    Bedford, United Kingdom Wells & Co Full time

    IT Help Desk Analyst - Wells & Co - BedfordWells & Co - A new brewery, aggressive pub growth plans, a well-established Pub Partner estate, English pubs in France and 140+ years of history! In a nutshell, a really exciting time to join us. To support our exciting adventure and growth plans we are looking for an IT Helpdesk Analyst to provide 1st Line IT...

  • IT Help Desk Analyst

    4 weeks ago


    Bedford, United Kingdom Wells & Co Full time

    IT Help Desk Analyst - Wells & Co - BedfordWells & Co - A new brewery, aggressive pub growth plans, a well-established Pub Partner estate, English pubs in France and 140+ years of history! In a nutshell, a really exciting time to join us. To support our exciting adventure and growth plans we are looking for an IT Helpdesk Analyst to provide 1st Line IT...

  • IT Help Desk Analyst

    1 month ago


    Bedford, United Kingdom Wells & Co Full time

    Wells & Co - A new brewery,aggressive pub growth plans, a well-established Pub Partner estate, English pubsin France and 140+ years of history! In a nutshell, a really exciting time tojoin us. To support our excitingadventure and growth plans we are looking for an IT Helpdesk Analyst to provide1st Line IT support for head office and managed house...


  • Bedford, United Kingdom Wells & Co Full time

    Wells & Co - A new brewery,aggressive pub growth plans, a well-established Pub Partner estate, English pubsin France and 140+ years of history! In a nutshell, a really exciting time tojoin us. To support our excitingadventure and growth plans we are looking for an IT Helpdesk Analyst to provide1st Line IT support for head office and managed house...


  • Bedford, United Kingdom Ashdown Group Full time

    An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits. This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support analyst, someone who has...


  • Bedford, United Kingdom Service Express Full time

    Details Service Express is looking for a talented professional who wants the opportunity to serve as a Service Desk Analyst  in our organisation. The Service Desk Analyst will be to provide technical assistance and support to our customers and internal staff, ensuring smooth and efficient operation of our IT systems and services. The Service Desk...

  • Service Desk Analyst

    3 weeks ago


    Bedford, United Kingdom Service Express Full time

    Details Service Express is looking for a talented professional who wants the opportunity to serve as a Service Desk Analyst  in our organisation. The Service Desk Analyst will be to provide technical assistance and support to our customers and internal staff, ensuring smooth and efficient operation of our IT systems and services. The Service Desk...


  • Bedfordshire, United Kingdom Concept Resourcing Full time

    **Digital Service Desk Analyst Engineer (Band 5) (HYRBID)** **£141 per day (Inside IR35)** **6 Month Contract** **Based at Bedford (Bedfordshire) Chelmsford (Essex) Or Norwich (Norfolk)** My Client are an NHS Trust based in the east of England and are seeking a Digital Service Desk Analyst Engineer on an initial contract basis until 30/06/2023 (37.5 Hours)...


  • Bedfordshire, United Kingdom Ashdown Group Full time

    The Ashdown Group has been engaged by a rapidly growing consultancy to assist them in their search for a Technical Service Desk Manager. The client is looking for somebody with good knowledge of managing outsourced helpdesk services whilst managing and mentoring 1st and 2nd line helpdesk/services desk analysts providing support on Microsoft Cloud...


  • Bedfordshire, United Kingdom Ashdown Group Full time

    The Ashdown Group has been engaged by a rapidly growing consultancy to assist them in their search for a Technical Service Desk Manager. The client is looking for somebody with good knowledge of managing outsourced helpdesk services whilst managing and mentoring 1st and 2nd line helpdesk/services desk analysts providing support on Microsoft Cloud...

  • IT Support Analyst

    1 month ago


    Bedford, United Kingdom Ashdown Group Full time

    An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits. This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support analyst, someone who has...

  • Deal Desk Analyst

    2 days ago


    Bedford, United Kingdom Werfen Full time

    Overview Werfen is a growing, family-owned, innovative company founded in in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture...

  • Business Analyst

    50 minutes ago


    Bedfordshire, United Kingdom Capital IT Resourcing Full time

    **Business Analyst** Permanent Location: Bedfordshire with Working from Home **Salary**: £50,000 - £60,000 My client are URGENTLY seeking a **Business Analyst** on a permanent basis. This will be working for a UK wide company and someone who are one of the most well known names in their industry. With this role there is a lot of flexibility to workfrom...

  • IT Support Analyst

    1 week ago


    Bedford, United Kingdom Ashdown Group Full time

    This is an urgent requirement for an IT Service Desk Analyst to take a 3 month contract paying £210p/d inside IR35. My client is an industry-leading IT consultancy firm based in Bedfordshire looking to add an IT Support Analyst to its growing IT helpdesk team. This role will be site based 5 days a week and will be ideal for a 1st line / 2 nd line Support...


  • Bedfordshire, United Kingdom Ashdown Group Full time

    An industry-leading IT consultancy firm based in Bedfordshire is looking to add a Service Desk Analyst to its growing IT helpdesk team. This role is paying a salary of £20,000 - £25,000 based on experience plus training & benefits. This role will be site based 5 days a week and will be ideal for an IT graduate, a junior IT support analyst, someone who has...


  • Bedford, Bedfordshire, United Kingdom Allstaff Recruitment Ltd Full time

    Allstaff Recruitment are currently seeking a Finance Analyst based in Bedford for a reputable professional organisation. Summary of the Finance Analyst role… Salary: Competitive Location: Bedford Type of Contract: Temporary ongoing Hours: 37 hours Monday - Friday As the Finance Analyst your role will involve the following important...

  • Finance Analyst

    3 weeks ago


    Bedford, Bedfordshire, United Kingdom Allstaff Full time

    Allstaff Recruitment are currently seeking a Finance Analyst based inBedford for a reputable professional organisation. Summary of the Finance Analystrole… Salary: Competitive Location: Bedford Type of Contract: Temporary ongoing Hours: 37 hours Monday - Friday The role… As the Finance Analyst yourrole will involve the following important duties: ...


  • Bedford, United Kingdom Bedford Borough Council Full time

    **General information**: **Reference **:002218 **Closing Date **:19/03/2023 **Service Area**: **Directorate**: Corporate Services **Service Area**: Technology **Vacancy Details**: **Category**: ICT - ICT - All **Job Title**: Team Leader Service Desk **Grade**: BBU12 **Salary Range (£ pro rata for part time roles)**: BBU12 41,496 - 46,549 **Contract...