Service Delivery Manager

4 weeks ago

Birmingham, United Kingdom Beauparc Limited Full time

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

This role will plan, organise, and manage the daily work of the office and the collection drivers and associated system data input. To support the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner. To ensure B&M Waste provide a best in class service to our customer base.

Utilise Power BI reports for standards management.
• Optimise overtime, ensuring adherence to start times and tracker activity.
• Respond promptly to customer inquiries and proactively investigate missed collections.
• Log and resolve customer complaints using CRM.
• Arrange site surveys for accidents or near misses.
• Ensure drivers perform pre and post-shift vehicle checks.
• Charge customers for extra waste collected using vehicle cameras and cross-checking AMCS.
• Keep the Depot Customer Hotlist updated and communicate service issues promptly.
• Customer service expertise.
• Extensive knowledge of the waste industry.
• Competency in Microsoft applications.
• Valid driving license.

Tenacious, resilient, and flexible.
• Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability.

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