Senior Systems Engineer

2 weeks ago


United Kingdom SmartestEnergy Limited Full time

IT & Change · SmartestEnergy Australia Sydney · Hybrid Remote
Systems Administration Engineer
Exciting opportunity to be part of a fantastic and high performing IT team within the energy & renewable space.
The future of energy is digitised, decarbonised, and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. Formed in 2020, we’re an agile business driven by entrepreneurial thinking. We have our corporate office in Sydney CBD and another office in Melbourne. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
Flexibility is vital to success in our business and many of our staff work flexibly in many ways, including part-time, remotely or a mix of remote/office. This role is based in our Sydney office with Hybrid working arrangement.
Reporting to the Senior IT manager with a dotted line to the UK Service Delivery manager, the IT System Administration Engineer (SAE) will play a pivotal role in supporting the successful delivery of IT services to our Australian organisation. You will enable business outcomes through the provision of best practice IT System Administration, office equipment maintenance including and not limited to laptops, printers, headsets and audio-visual equipment.
The SAE will be the local owner of Infrastructure assets, both physical and virtual, working to enable modern technologies in support of business growth. Enabling business and IT goals through the effective provision of cloud-based services in line with evolving global standards.
The provision of mature IT support processes is a critical enabler to business growth, risk reduction and improvement in IT quality within the region. The successful role holder will be accountable for IT support within our growing Australian business.
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Build an internal wiki with technical documentation, manuals and IT policies
Provide exceptional IT customer service to business colleagues within the Australian business unit
Identify and implement IT support improvement initiatives
Escalate issues as necessary to senior technical teams or external partners, while maintaining ownership and communication with local colleagues
Strong communication with business and IT colleagues, giving clear updates on progress, priorities and pre-requisites
Create and maintain local documentation for issue resolution and solutions, making these easily accessible for both the IT and business teams.
Create and maintain local standard operating procedures for IT technology deliverables
Own and maintain local hardware and software assets, including asset register, procurement of local hardware and replacement and renewal of assets both physical and virtual
Performance Indicators:
Performance against agreed Service Level Agreements and KPI’s.
Employee satisfaction survey.
Helpdesk satisfaction surveys
Demonstrated experience and proven experience as a System Administrator, Network Administrator or similar role
Experience with databases, networks (LAN, WAN) and patch management
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
Ability to create scripts in Python, Perl or other languages
Familiarity with various operating systems and platforms including expertise in Windows centric environments and key tools that are part of the Office suite
IT security aware, with the ability to deliver to, and influence local and global standards
Deployment and operation of both on-premise and cloud-based solutions.
ITIL)
Hands-on and current Windows, Office Suite, physical equipment support
Appreciation of technology and architecture best practice to be able assess the suitability of a solution to address a business problem and understand the associated technical delivery risk
Self-learning as required such as Microsoft knowledge base articles, manufacturer documentation, third party technical forum.
A genuine commitment to smarter working – we recognise your work/life balance matters
Competitive base salary & yearly bonuses
Leave Benefits - Parental, Wellbeing & Birthday leave
Employee Assistance Program
Diversity:
We value everybody irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
We view diversity as one of the key enablers that helps our business to grow.

Department IT & Change Locations SmartestEnergy Australia Sydney Remote status Hybrid Remote Employment type Full-time
IT & Change · SmartestEnergy Australia Sydney · Hybrid Remote
Systems Administration Engineer
Exciting opportunity to be part of a fantastic and high performing IT team within the energy & renewable space.



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