ServiceNow Technical Consultant

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical Consultants with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role You will be responsible for producing development and providing consultancy in line with UP3's core values, best practices and standards and staying current with the latest ServiceNow capabilities and technology. You'll be working closely with the Customer Engagement team and directly with customers to deliver high quality work that really drives value and encourages a wide adoption within the customer organisation. This would suit someone who is a ServiceNow enthusiast and enjoys working with like-minded individuals. You will be keen to demonstrate your capability, share knowledge and experiences and be motivated to continue your learning and development. We stand by our values and when we're looking for the best of the best to join us, we look for people who share these values too. No-one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Key Responsibilities Provide functional and technical skills to document and configure customer requirements Ensure the work and solutions delivered adheres to the relevant coding and design standards Devise and scope solutions to customer requirements Share feedback and knowledge with colleagues Work closely with engagement managers to deliver in an agile methodology Report technical issues which may cause delays to the project Continually develop skills and knowledge Assist with system testing and UAT Provide technical consultancy to customers on the ServiceNow eco-system Become a Subject Matter Expert in multiple areas of the ServiceNow platform Coach and mentor others based on your areas of expertise Stay up to date on the latest ServiceNow features and application Promote a smarter, not harder, working ethos Required skills and experience: Experience of performing a technical role within the ServiceNow eco-system Knowledge of multiple ServiceNow applications across the platform A track record of delivering quality work to defined timescales to a range of different customers A sound knowledge of ServiceNow platform features and capabilities, including integrations Client-facing and confident in being able to understand and articulate technical requirements Possess the ability to produce high quality technical documentation Delivering work using agile methodologies Hold a minimum ServiceNow Accreditations of System Administrator, with Certified Implementation Specialist preferable What's in it for you? Career development and progression – we invest in our people and actively promote from within. Work for an established, respected player. We've honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016. Amazing customers and a best-in-class solution. Best in class tech stack, tools and training. We're committed to providing all you need to be successful in this role London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service Company pension (after 3 months' service) A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt