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People Services Co-Ordinator

4 months ago

Manchester, United Kingdom First Central Services Full time €26,500

Location: Haywards Heath or Manchester Salary: up to £26,500 (depending on level of experience) plus excellent benefits package Department: People JFG

We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

 

Due to an internal promotion and expansion of the team we’re on the hunt for a talented People Services Co-Ordinator to join our People team  in either Hayward's Heath, West Sussex or Salford Quays, Manchester. Working flexibly, you'll spend most of your time working from home, with a day a week in the office (so living close to Hayward's Heath / Salford Quays, West Sussex / Manchester would be perfect). But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.

As the People Services Co-Ordinator you’ll be working within a newly created shared services team supporting colleagues across the business at all levels on all queries in relation to HR, Talent & Learning. If you’re approachable, self-motivated, have bags of energy, you’ll fit right in.

We run on people power. Come and join us.  

You’ll be the perfect person for us if:

  • You have worked within a Human Resources/Talent Acquisition/Learning & Development team.
  • Have experience of working within an environment that is involved in dealing with confidential/sensitive information.
  • Possess experience of working in a demanding and varied administrative role.
  • Enjoy working in a fast-paced environment.
  • Are able to prioritise your workload and have great attention to detail.
  • Have worked with People systems (we use Workday, but this isn’t essential)
  • Have experience of using MS Office tools to a high standard
  • Are an excellent verbal and written communicator who works well within a team. 

Job Responsibilities:

  • To offer an excellent service to colleagues at all levels within the business by being the first point of contact for People related queries (HR, Learning & Talent), always representing the company in a professional manner, resolving queries in line with SLAs and in accordance with Group Policies and relevant employment legislation. To maintain the appropriate People Services Inboxes/Ticketing service along with all associated HR/Talent/Learning procedures to ensure timely responses and relevant information is provided. 
  • As appropriate provide support across the wider People Team helping to co-ordinate ER cases/learning agreements/interview processes, responding to queries, and providing support with other ad-hoc HR/learning/talent activities (examples of ad hoc work in HR could include but not limited to notetaking, talent team support to interview processes or learning support for learning agreements, psychometrics etc).
  • As relevant, dependent upon discipline responsibility; manage the HR, Learning, or Talent People processes. Providing support to other team members areas of accountability to cover leave and peaks / troughs of workload.
  • As appropriate proactively manage all leaver processes in a timely manner, ensuring wherever possible leavers are processed within 24 hours of notification to minimise payroll issues. Manage the exit interview with the colleague, dealing with feedback in a professional manner and raising any issues appropriately.
  • Ensure maintenance of People processes on the Workday system ensuring colleague records are kept up to date, accurate and comply with relevant legislation within a timely manner. Review HR/Learning/Talent procedures on a regular basis to ensure these meet the needs of the business.
  • As appropriate raise and process purchase orders as required. Ensure invoices are approved and are processed for payment. Manage key supplier relationships with regard to payment and co-ordination for HR/Talent/Learning as appropriate.
  • Support the screening processes with new and current employees as appropriate (specifically in relation to ensuring Day 1 RTW checks are completed on a timely basis). Accountable for liaising with managers and employees to ensure documents are verified. Work together to ensure a seamless process is provided to the organisation to provide legal compliance in this key area.
  • As appropriate provide support through dealing with visa queries. Keeping the People System up to date and liaise with employees to get new visas and permit proof logged. Produce documents and reports for employees’ applications with the Home Office
  • As appropriate support the appraisal process as required by producing reports and assisting as necessary in advising managers to ensure timely completion of appraisals and objective setting.
  • As appropriate liaise with payroll to ensure monthly salary payment data is correctly managed in the People system and through HR/Talent onboarding processes which ensure correct salary payments are made, including the management of absences, new starters are set up correctly through the onboarding process and final payments for leavers (including deductions for Learning Agreements) are processed appropriately.
  • As appropriate manage all aspects of People administration including new starters and leaver process in accordance with the requirements of the business and in line with data protection and employment legislation. Liaising and working with internal departments, such as IT, as appropriate.
  • As appropriate take accountability for the generation of letters, contracts, and other materials in respect of employees, including job changes, changes related to flexible working, change of hours, line management change & salary increases, probation management, learning courses etc.
  • As appropriate, deal with all requests for employment/mortgage/lettings references in line with company policy including agreed references in leaving arrangements, taking account of regulatory requirements in terms of regulatory references, data protection legislation and SLAs.
  • Support the HR department to achieve the People Strategy objectives by contributing to and assisting with the delivery of individual projects.
  • Ensure that all data is managed in line with the data protection principles and in line with company record retention guidelines.
  • Ensure compliance with company and other relevant standards/ regulations at all times (including TCF).
  • Liaise across the people team to consistently improve internal practices and procedures and to provide an efficient and effective service.
  • Any other reasonable duties as required given the level and nature of the role.

Qualifications

  • Relevant HR/Talent/Learning experience.
  • Desire to work towards a CIPD Level 3 an advantage.

Experience

  • Experience using People systems i.e., Workday.
  • Experience of working with Microsoft Office applications at high levels.

Skills

  • Excellent numeracy and literacy skills.
  • Excellent communication skills, both verbal and written.
  • Excellent problem-solving skills with the ability to adopt a logical approach to resolving problems.
  • Excellent time management and organisation skills.
  • Excellent accuracy and attention to detail skills.
  • Excellent software skills incl. Word and Excel to advanced level.
  • Strong interpersonal skills.
  • Good Influencing and negotiation skills.
  • Able to prioritise effectively.

Knowledge

  • Good understanding of the insurance industry is desirable.
  • Knowledge of FCA requirements (including TCF).
  • Basic understanding of Employment Law/or desire to develop the understanding.

Behaviours

  • A confidential and professional approach is essential and can demonstrate integrity and respect.
  • Self-motivated and enthusiastic.
  • An organised and pro-active approach.
  • Ability to work to tight deadlines.
  • Ability to manage own workload.
  • Ability to use own initiative.
  • A flexible approach and positive attitude.
  • The ability to work as part of the team.
  • Strives to drive business improvements to contribute to the success of the business.
  • Embrace, embed and incorporate the Company values.

And our success? Well, that’s entirely down to our talented people, who we know, are our biggest asset. Not heard of us. Check out our Glassdoor page to see what our employees think about working here.

What can we do for you?


We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

We’re happy to discuss flexible working during the recruitment process.

As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

86% of people would recommend a friend to work at First Central

Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more

Flexible Bank Holidays

Eight flexible bank holidays; you can choose which festivals you observe

We’re passionate about it. Everyone gets a paid day off annually to volunteer

Electric Car Scheme

Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

Flexible Working

We’re flexible; most roles let you mix office and home working. We work fluidly around core hours

Your Time in Need

Your Time in Need: five days’ leave so you can deal with life stuff. We’ll support you

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