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Customer Service Advisor

4 months ago

Kidderminster Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full time

About Wyre Forest District Council

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres.The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district.Over 100,000 people live here and you can help shape our district’s future as part of our 390 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community.

Working for us:

At Wyre Forest District Council, people depend on us – every day we provide essential services across the district which make a real difference to residences’ lives.That’s why we need people we can depend on too, who can perform well within a challenging social and economic environment.We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive.We focus on supporting your physical, financial and emotional wellbeing so working for us you can expect to enjoy a range of learning and development opportunities designed to enhance you in your role and our excellent benefits package includes:-

  • a competitive salary
  • an excellent local government pension scheme
  • favourable holiday entitlements with an option to purchase additional annual leave
  • flexible working options, hybrid working is part of our culture
  • Regular job-specific training
  • Discounted gym and swim membership
  • Health and wellbeing support with an optional health cash plan
  • Employee Assistance Scheme including access to counselling services
  • Employee discounts with a range of companies
  • Kaarp discount scheme which provides employee discounts on days out and holidays

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

The Role

We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do.You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment.

Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.

Key Requirements

The successful applicant must be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills and have proven experience working directly with the general public both in person and by phone.

The post holder must be able to work on own initiative, under pressure in a busy environment and be proficient in the use of IT systems. It is desirable that applicants also have local government experience, ideally with a working knowledge of legacy benefits and/or council tax and a knowledge of the local area and community.

Special Conditions

Working hours are 37 per week, 9am to 5pm, Monday to Friday.

Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997. Wyre Forest District Council is an equal opportunities employer.

Interviews are expected to be held on 13 th and 14 th June 2024

Wyre Forest District Council is an equal opportunities employer

Attached documents
Customer Service Advisor Role Profile

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