Customer Service Advisor
2 weeks ago
Shifts Available: 4 on 4 off 9am - 9pm, 10am - 10pm & Standard 37.5 hours per week, to include a Sunday (with weekday off in lieu and Saturday off)
*You must be available on the following date to attend an assessment centre day at our office*
Tuesday 11th June
Start Date: Monday 15th July
We’re looking for a Customer Service Advisor to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. You will handle a high volume of calls daily, working in a dynamic and fast-paced environment.
You will be the first point of contact for our customers. Your key role will be to take accident reports from our customers. However, you may also deal with queries, liaise with other companies and agencies, and work with other areas of the business to resolve issues. Throughout, you will ensure that all the information is recorded and updated accurately using our bespoke software and reporting platforms.
Being a company who is there for our customers every day of the year, you will be expected to work either a Saturday or Sunday once every 3 weeks with a day off in the week to compensate.
Key responsibilities
- Receiving a high volume of inbound calls from Customers and third parties.
- Using Activate Groups bespoke software and databases to accurately record the information provided.
- Work within agreed Customer SLAs and personal KPIs.
- Collaborating with other teams across the business
- Communicating with other companies as necessary to resolve queries.
Skills and experience
- Excellent Customer Service and communication Skills
- Ability to handle high volume of calls daily.
- High attention to detail
- Proficient in use of software packages
- Experience of working in a target driven environment desirable
- Ability to multi- task
- Previous experience working in a call/Contact Centre or customer Support role desirable
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.
We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary
A bit about us
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
Purpose: Make someone's bad day better
Values:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm – make small improvements often.
- Win together – Be a team-player. Win together, learn together, respect each other.
Nobody wants or expects to be in a road incident, and we know how upsetting and stressful it can be. This is why our purpose is to make someone's bad day better .
We achieve this through our values make it happen, win together, and strive for better.
#J-18808-Ljbffr-
Customer Service Advisor
6 days ago
Peterborough, Cambridgeshire, United Kingdom Infinity Recruitment Consultancy Limited Full timeAre you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...
-
Customer Service Advisor
6 days ago
Peterborough, United Kingdom CCA Recruitment Full time**Customer Service Advisor** **Job Title**: Customer Service Advisor/Customer Care Specialist **Location**: Peterborough **Salary**: £20,487 (£10.51 per hour) + Bonus Opportunities of up to £1,440 **Contract**: Permanent **Hours**: Full Time, 37.5 hours per week **Shifts**:Shifts between 8am - 6pm Monday - Friday & 1 in 4 Saturdays 9am -...
-
Service Advisor
1 month ago
Peterborough, Cambridgeshire, United Kingdom Holt Recruitment Full timeRate: £25000 - £30000 per annum, Benefits: OTE bonus Type: Permanent Service Advisor - Peterborough Are you an experienced Service Advisor looking for a new opportunity in Peterborough? Look no further! Position: Service Advisor Location: Peterborough Salary: Starting at £26,000 Hours: Weekdays - 8 am - 6 pm / 1 in 3 Saturdays 8:30 am 1 pm ...
-
Payroll Customer Services Advisor
20 hours ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeRole: Payroll Customer Services Advisor Type: Permanent Location Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ?Are you passionate about UK Legislation ?Make a meaningful impact as a Payroll Customer Services Advisor Maximise your chances of a successful application to this job by ensuring your CV and skills are a...
-
Customer Service/Payroll Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeRole: Payroll Customer Services Advisor Type: Permanent Ready to utilize your experience in the UK Payroll process ? Make a meaningful impact as a Payroll Customer Services Advisor TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful...
-
Customer Service/Payroll Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeRole: Payroll Customer Services Advisor Type: Permanent Ready to utilize your experience in the UK Payroll process ? Make a meaningful impact as a Payroll Customer Services Advisor TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful...
-
Customer Service Advisor
5 days ago
Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full timeWe are delighted to be working with our Peterborough based client in this Customer Service Advisor role. This is a great opportunity to join a very well established business, in a full time permanent role. Working Monday to Friday between the hours of 7am - 6pm (7am - 4pm, 8am - 5pm and 9am - 6pm) and 1-in-3 Saturday morning requirement paid as overtime. To...
-
Payroll Customer Services Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeJob Description Role: Payroll Customer Services Advisor Type: Permanent Location Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a purpose-led transformation company,...
-
Payroll Customer Services Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeRole: Payroll Customer Services Advisor Type: Permanent Location Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We...
-
Payroll Customer Services Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Tata Consultancy Services Full timeRole: Payroll Customer Services Advisor Type: Permanent Location Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We...
-
Customer Service Advisor
6 days ago
Peterborough, United Kingdom Coulter Elite Resourcing Full timeCustomer Service AdvisorsLocation: PeterboroughHours: Monday to Friday working 7.5 hours between the hours of 8am-6pm (shifts available are 8-4pm/9-5pm/10-6pm) – 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours workedSalary: £24,000 per annum generous base salary + Performance Bonus (potential to unlock up to £1,400 per annum)Are you eager...
-
Retail Brand Customer Service Advisor
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Three Full timeRetail Customer Advisor (Peterborough) - 37.Full-time Grade G Customer Advisor Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry,...
-
Service Advisor
5 days ago
Peterborough, Cambridgeshire, United Kingdom ALH Recruitment Full timeService Advisor (Senior) - Peterborough - Attractive salary ALH Recruitment are looking to recruit a Senior Service Advisor with immediate effect for our client based in the Peterborough area. Senior Service Advisor Our client are currently looking for a dedicated and knowledgeable Senior Service Advisor with a commercial vehicle background. As our new...
-
Customer Support Advisor
4 days ago
Peterborough, Cambridgeshire, United Kingdom Infinity Recruitment Consultancy Limited Full time €25,000Our client based in Huntingdon is seeking an experienced Customer Support Advisor to join them on a full time permanent basis working Monday to Friday 37.5 hours per week on a rotating shift pattern (between the hours of 7am-6pm so likely 7am-4pm / 8am-5pm / 9am - 6pm). Occasional Saturday may be required and would be paid as overtime. As Customer...
-
Customer Service Advisor
1 month ago
Peterborough, United Kingdom Reed Business Support Full timeReed are recruiting for our highly reputable company based in Peterborough for a Customer Service Advisor for an immediate start! **- Competitive salary £££ - Monday - Friday 9AM - 530PM - Office based role - Peterborough City Centre**: - Having worked in a Customer Service/Admin environment is essential** Role:**: - Taking inbound calls - Admin...
-
Customer Service Advisor
3 days ago
Peterborough, United Kingdom ACCENT housing Full time**At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to **help our customers with their repairs and maintenance queries?** We’re looking for **Customer Service Advisors** to join our **Repairs** team in **Peterborough**. **About the role and person**: - 35 hours per week -...
-
Customer Service Advisor
1 day ago
Peterborough, United Kingdom Insite Energy Full timeInsite Energy is a dynamic, fast growing, utility services company that provides support to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing, site management and maintenance services. The core of our business is providing high quality customer care. The principle role of the...
-
Customer Service Advisor
3 days ago
Peterborough, United Kingdom Wheels Motorcycles Ltd Full timeWheels Motorcycles are one of the largest and most successful two-wheel businesses in the UK, we are a multi-franchise destination dealer representing Aprilia, Kawasaki, Honda, Suzuki, Moto Guzzi, Piaggio, Vespa, Derbi and Mutt. Due to our continued expansion we are now seeking an experienced Customer Service Advisor/Administrator. Experience working in a...
-
Customer Service Advisor
5 days ago
Peterborough, United Kingdom Distinct Recruitment Full timeRole: Customer Service Advisor Hours of work: 8.30am - 5.30pm Monday - Friday* *You will need to be available to work one in four Saturday mornings - 8.30am - 12.30pm Are you a caring and compassionate individual with the burning desire to help? We are currently working within a people focused healthcare business, providing a variation of high-quality...
-
Customer Service Advisor
1 week ago
Peterborough, United Kingdom Interaction Recruitment Full timeOur client is a Law Firm looking for Case Managers to join their welcoming team of Customer Service Advisors and provide an excellent service. **Schedule** - (WORK FROM HOME) Monday - Friday - 9:00am - 17:00pm **Salary** - £18,525 - £19,000 **Key responsibilities**: - Making outbound calls to clients - Taking inbound calls - Organising documents into...