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Engineer, Network
4 months ago
Job Type: Permanent
Location: Croydon, UK (Hybrid)
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
As a Voice Engineer , you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain.
In this role, you will provide analysis, diagnosis, and resolution of business issues for telephony systems, applying a high level of BAU technical support across various Business Units on telephony and contact center infrastructure, involving escalations from Service Desk and Desk Side Support and assisting with telephony related project work.
Provide Level 3 support for all UK voice systems, covering support, BAU admin, and maintenance in line with company standards. Maintain and ensure high levels of network/voice availability and resilience.
Make sure that CMDB (change management database) / documentation is kept up to date and fit for purpose.
Ensure work is carried out to the appropriate quality and company standards and timescales.
Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher’s shared values putting clients at the heart of our business.
Hands-on experience of upgrade/installation of UCCE.
Experience with creation of ICM script and Monitoring.
Understanding of UCCE SQL tables and use of queries.
Knowledge of creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA, PQ’s / Skill groups.
Previous experience of building UCCE scripts via Call Studio.
Knowledge of Video Technologies - WebEx, CMS, TMS.
Experience with Voice Recording Vebra, BiB SIP trunking.
Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.com with the subject line: “Reasonable Accommodation Request”.
Apply online now.
