ICT Service Desk Technician

1 month ago

Leeds, United Kingdom Interface Recruitment UK Full time

Industry - Professional Services
Job Location - Leeds City Centre
Work Hours - Core Hours
With amazing new offices and a single site brand which is held in high regard this organisation is one that you can truly place your career with complete trust. They have a commitment to continuous improvements and operate in a demanding, high service level environment.
This role will provide high level support to the client ensuring their productivity through effective use of the Firms IT systems. The role holder willdeliver an excellent client service experience and to continually improve the quality of the service delivered through proactivity, good communication, technical skill and organisation. Although a fixed term position the hope is that this position will become permanent as the business settles after a period of change.
Apart from technical skills, excellent client service skills, proactivity, good communication, flexibility and a team oriented approach are important aspects of this role.
Responsibilities
Take and record calls (incidents and service requests) on the IT service desk system, ensuring that all client contact and updates are recorded.
Investigate, monitor and resolve any incidents/service requests assigned to you.
Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents.
Keep the Service Desk application and colleagues updated with the status of incidents.
Chase overdue incidents.
Liaise with the Line Managers to identify, diagnose and resolve problems impacting the IT environment.
Application delivery, Patching and Anti-Virus
Virus check removable media as and when required.
Install software where appropriate.
Demonstrate how to use the loan equipment on request e.g. portable PC’s, printers and projectors.
Check loan equipment including all parts and consumables in and out.
Ensure visibility on the internal client floors on a regular basis with a view to developing a working relationship with internal clients in the wider practice and where appropriate walk the internal client floors to maintain that visibility and act as an ambassador for IT.
Trend Analysis and Problem Management
Work with a variety of Business and Technical teams to enhance service
Maintenance and Administration
Manage and keep antivirus and other desktop security systems up to date.
Prepare, reconfigure and distribute equipment required for new members of staff.
Liaise with the Service Delivery Manager to keep the system up to date with starters and leavers' information.
Remove and dispose of redundant equipment.
Documentation
Asset tag, log and where appropriate document all IT assets.
Follow the IT software license procedure.
Contribute and keep up to date documentation for IT Service Desk procedures.
Contribute technical information and know-how to the IT knowledge base.
Other Tasks
Compliance with IT Procedures.
Keep up to date with IT developments to improve client service.
Take part in the rota for out of hours support as required.
Participate in approved IT related projects as directed.
Carry out any other reasonable tasks as when it is required by the firm.
Provide assistance where necessary during system downs and emergencies.
Information Security
To ensure that information is handled in accordance with the firm’s policies and procedures relating to information security.
To encourage a security conscious culture within the firm, by supporting and engaging with the firm’s initiatives.
To proactively and promptly report any concerns/issues relating to information security.
To assist the firm in achieving its security objectives which are published in the Information Security Manual on Reach.
Skills /Qualifications /Education Requirements / Experience Requirements
~1st and 2nd Line IT Support Experience
~ Understand and be able to demonstrate consistent and continuous high levels of client service
~ Excellent trouble shooting skills
~ Excellent IT technical skills at the requisite level for this position
~ Good communication skills and telephone manner
~ Good team skills are required, particularly in communicating and supporting other team members
~ Be able to organise self and work effectively
~ Be able to communicate with people at all levels and technical ability
~ At least 2 Years’ experience of working in an IT Service Desk environment
~ Prioritising and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously
~ Be familiar with versions of Microsoft Desktop Operating Systems and Applications (Office 2013 essential)
~ Have experience of software installations
~ Be able to virus check software and computers with a knowledge of what to look for.
~ Establishing and maintaining excellent working relationships with the Business and third parties

DESIRABLE REQUIREMENTS
A HNC/HND in Computing or suitable equivalent
Accreditations in any Microsoft technology especially MCP would be useful
Experience of desktop upgrades and/or migrations
Experience in deploying Group Policies and Active Directory
Skills to successfully implement a Microsoft product or technology as part of a business solution in an organisation
Knowledge of current Anti-Virus software and the effects that viruses may have
Experience of operating in an IT Team within a pro services firm would be beneficial
#J-18808-Ljbffr

  • ICT Service Desk Manager

    4 weeks ago

    Leeds, United Kingdom West Yorkshire Combined Authority Full time

    ICT Service Desk Manager £42,821 pa, Grade 8LeedsPermanent37 hours pw Applications for part time / job share will be considered Closing date: 13 June 2024 Please visit our Advice for Candidates webpage which will provide you with support in completing your application.View the job and apply

  • ICT Service Desk Manager

    4 weeks ago

    Leeds, United Kingdom West Yorkshire Combined Authority Full time

    ICT Service Desk Manager £42,821 pa (pay award pending), Grade 8LeedsPermanent37 hours pw Applications for part time / job share will be considered Closing date: 13 June 2024 Please visit our Advice for Candidates webpage which will provide you with support in completing your application.View the job and apply

  • Ict Technician

    4 weeks ago

    Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    ICT Technician / 1st Line / 2nd Line / Multi Academy Trust / School / Full time **Your new company** Hays Technology are currently recruiting for an enthusiastic and driven ICT Technician to join a Multi Academy Trust based in Leeds. **Your new role** As an ICT Technician within the Trust, you will report into the ICT Network Manager and ensure safe...

  • Ict Technician

    2 weeks ago

    Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    ICT Technician / 1st Line / 2nd Line / Multi Academy Trust / School / Full timeYour new companyHays Technology are currently recruiting for an enthusiastic and driven ICT Technician to join a Multi Academy Trust based in Leeds.Your new roleAs an ICT Technician within the Trust, you will report into the ICT Network Manager and ensure safe operation and...

  • IT Service Desk Technician

    3 weeks ago

    Leeds, United Kingdom Walker Morris LLP Full time

    Do you want to be part of a busy IT Service Desk team and learn from some of the best around? You'll be a part of a forward thinking team, be supported by your manager and guided to develop your career as an IT Service Desk Technician. **Responsibilities** Our IT Service Desk is passionate about helping others, problem solving and identifying solutions....

  • Service Desk Analyst

    3 weeks ago

    Leeds, United Kingdom Circle Recruitment Full time

    **Service Desk Analyst - Up to £25,000 - Leeds** **Active Directory - Service Desk - Help Desk - Office 365 - M365 - Windows - Servers - IT - Networking - Azure - Cloud - IT Technician - Analyst** My client operating within an MSP environment is looking for a Service Desk Analyst to join their team in Leeds to provide 1st line support and manage tickets...

  • Apprentice Service Desk Technician

    4 weeks ago

    Leeds, United Kingdom QA Full time

    Role: Apprentice IT Service Desk TechnicianLocation: Leeds - Brewery WharfAbout QA:QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We’re currently on an exciting growth trajectory and are looking to welcome an Apprentice into our IT Service Desk team based here in Leeds.We play a...

  • Apprentice Service Desk Technician

    2 weeks ago

    Leeds, Leeds, United Kingdom QA Full time

    Role: Apprentice IT Service Desk TechnicianLocation: Leeds - Brewery WharfAbout QA:QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We're currently on an exciting growth trajectory and are looking to welcome an Apprentice into our IT Service Desk team based here in Leeds.We play a key...

  • IT Service Desk Technician

    4 weeks ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    IT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...

  • IT Help Desk Technician

    3 weeks ago

    Leeds, United Kingdom Marmion Full time

    **IT Help Desk Technician** - **Based in Leeds**: - **£23,000 - £28,000 pa, dependent on experience**: - **Training and Development Opportunities**: - **Excellent Additional Benefits**: - **Driving Licence Required** **THE OPPORTUNITY** We are searching for a motivated and customer focused IT Technician who is committed to their own personal...

  • IT Service Desk Technician

    4 weeks ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    IT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...

  • School Admin/Receptionist

    1 month ago

    Leeds, United Kingdom School ICT Resourcing Full time

    Join Our Team as a School Administrator! At School ICT Resourcing Ltd, we are a dedicated recruitment agency specialising in providing essential support to schools in Leeds and the surrounding areas. We're currently on the lookout for skilled School Administrators for schools based in Leeds and surrounding areas. . A confident and professional manner in...

  • IT Service Desk Technician

    4 weeks ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    IT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...

  • IT Service Desk Technician

    4 weeks ago

    Leeds, United Kingdom Interface Recruitment UK Full time

    IT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...

  • TA Assistant

    1 month ago

    Leeds, United Kingdom School ICT Resourcing Full time

    Join Our Team as a School Administrator! At School ICT Resourcing Ltd, we are a dedicated recruitment agency specialising in providing essential support to schools in Leeds and the surrounding areas. We're currently on the lookout for skilled School Administrators for schools based in Leeds and surrounding areas. . As a Teaching Assistant, you're an...

  • TA Assistant

    1 month ago

    Leeds, United Kingdom School ICT Resourcing Full time

    Join Our Team as a School Administrator! At School ICT Resourcing Ltd, we are a dedicated recruitment agency specialising in providing essential support to schools in Leeds and the surrounding areas. We're currently on the lookout for skilled School Administrators for schools based in Leeds and surrounding areas. . As a Teaching Assistant, you're an...

  • School Administrator

    1 month ago

    Leeds, United Kingdom School ICT Resourcing Full time

    Join Our Team as a School Administrator! Who We Are: At School ICT Resourcing Ltd, we are a dedicated recruitment agency specialising in providing essential support to schools in Leeds and the surrounding areas. We're currently on the lookout for skilled School Administrators for schools based in Leeds and surrounding areas. . Who You Are: We're seeking...

  • School Administrator

    1 month ago

    Leeds, United Kingdom School ICT Resourcing Full time

    Join Our Team as a School Administrator! Who We Are: At School ICT Resourcing Ltd, we are a dedicated recruitment agency specialising in providing essential support to schools in Leeds and the surrounding areas. We're currently on the lookout for skilled School Administrators for schools based in Leeds and surrounding areas. . Who You Are: We're seeking...

  • Ref - 601 - IT Support Desk Analyst Apprentice

    4 weeks ago

    Leeds, United Kingdom Estio Training Full time

    **Level 3 Information Communication Technician** **Weekly Hours Worked **37.5 **About the company**: At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nationwide presence. Encompassing general and specialist remote IT support, engineering,...

  • Implementation Officer

    1 week ago

    Leeds, United Kingdom Interface Full time

    **Implementation officer** **Job DESCRIPTION** **Salary**:£55,000 *commensurable with experience* **Benefits**:30 days holiday plus Bank Holidays, 10% Organisation Performance Bonus), 15% pension (10%Employer+5%Employee), 37.5 hours per week, flexi time and hybrid working. **Sector**: Financial Services **Role Type**:12 months fixed term contract (37.5...