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Support Line Engineer

2 months ago

Dartford Kent, United Kingdom Oakleigh James Full time

Support Line Engineer - Dartford (On-site)

My client is seeking a skilled 1st Line Support Line Engineer to join their team in Dartford. You'll be the first point of contact for clients, providing critical support for Microsoft 365 and Exchange environments.

Key Responsibilities:

  • Respond to and resolve client IT issues via phone, email, and ticketing system
  • Troubleshoot Microsoft 365 and Exchange-related problems
  • Assist with user account management and permissions
  • Perform basic email configuration and migration tasks
  • Escalate complex issues to senior team members when necessary
  • Maintain accurate records of all support interactions

Requirements:

  • Proven experience with Microsoft 365 and Exchange
  • Strong understanding of Office applications and services
  • Basic knowledge of Azure AD and cloud concepts
  • Excellent communication and customer service skills
  • Ability to work well under pressure and prioritize tasks
  • Microsoft 365 Certified: Fundamentals (preferred)

My client offers a competitive salary and opportunities for advanced professional growth in a dynamic cloud services environment. If you're passionate about Microsoft technologies and delivering excellent support, we want to hear from you.