Product Manager
2 weeks ago
Job Description Head of Digital Product & Ecomm
Great opportunity for an experienced Head of Product & Ecomm to join a global B2C focused organsiation on a permanent basis.
The successful candidate will be responsible for leading the Digital Product & Ecomm function and driving the evolution of our digital product, experience as well as ecommerce offering across the business.
Hybrid working: West London office
Digital Product Ownership :Own the digital product roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs
Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of the online shopping experience
Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences
Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets the needs and preferences of our target audience. Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement
Team Leadership: Lead and inspire a team of ecommerce, digital transformation, and CX professionals, providing guidance, support, and mentorship to drive performance and foster a culture of innovation and collaboration
Cross-Functional Collaboration: Collaborate closely with internal stakeholders, including product management, merchandising, IT, and customer service teams, to ensure alignment of digital initiatives with overall business goals and objectives
Budget Management: Manage ecommerce, digital transformation, and CX budgets effectively, allocating resources strategically to achieve maximum ROI and drive business growth
Proven experience in ecommerce, digital transformation, and customer experience management, with a track record of driving online sales growth and enhancing customer satisfaction in a retail or ecommerce environment
Deep understanding of ecommerce platforms, technologies, and best practices, with experience in implementing and optimising ecommerce websites
Expertise in digital transformation principles and methodologies, with a focus on driving innovation and leveraging technology to achieve business objectives
Analytical mindset with proficiency in web analytics tools to track performance and optimise campaigns
Creative thinker with a passion for innovation and driving results
In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:
Competitive salary
Performance bonus
Generous pension provision
Private Medical Insurance
Life Assurance
Employee wellness & assistance programme
Hybrid working arrangements
If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.VMA GROUP is a leading international interim, contract, temporary and permanent recruitment and executive search specialist. We are specifically focused on providing support to the communications, marketing, digital and change communities.
Our specialist practice areas cover: communications, corporate communications, internal communications, change communications, PR, media relations, financial communications, CSR, public affairs, investor relations, marketing, brand, digital marketing and agency services.
Our thought leadership and benchmarking studies have become go-to resources for the communications, marketing, digital and change industries, supporting planning and decision-making for organisations of all shapes and sizes.
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