Logistics & Customer Service Advisor (Part-time
2 weeks ago
Based in our Manchester office and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of our brand specialities, namely Cardiac Services, Synapse Medical and M.Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer.
· Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with the procurement department on deliveries
· Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts
· Create sales reports and price listings on an ad hoc basis for the Clinical Sales Team
· Ensure that excellent quality service is delivered, ensuring all correspondence is dealt with in a timely manner in accordance to targets
· Ability to undertake additional duties that may be assigned from time to time, for various business projects.
2-3 years experience in a Customer Service Role is essential, preferably in a Healthcare environment
· Previous experience working within a medical device/pharmaceutical regulatory environment, an advantage
· Track record in contributing to high-performance teams.
· Strong telephone skills.
· Excellent organisation and planning skills
· Comfortable with ambiguity and flexible to adapt within a change environment
· Demonstrate resourcefulness to deliver a high-quality service
· Previous experience of working with Navision or Microsoft Business Central, an advantage
· Microsoft Excel knowledge essential. Description of work completed in Excel and proficiency level required
Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.
Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.
Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website:
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