Senior Performance Analyst

4 weeks ago

Co West Midlands, United Kingdom National Highways Full time

Your new role

The Calibration and Optimisation Services (COS) team is a core part of National Highways’ Technology Performance and Availability Management (TPAM) Service which monitors, investigates, calibrates, optimises, and reports on the performance of a wide range of Operational Roadside Technology to support the safe and efficient operation of the Strategic Road Network

We are looking for a Senior Performance Analyst to lead our team on the planning and delivery of Calibration & Optimisation activities. Reporting to the Head of Technology Performance and Availability and the Operational Technology Services Director you will lead the COS team and be responsible for the planning, scheduling and delivery of analysis and optimisation of roadside technology assets.

The COS team are responsible for undertaking analysis of various operational technology assets, including Signs, Signals, CCTV, Smart Motorways and Ramp Metering as well as other roadside traffic technology assets that detect vehicles and set signals in response to the current traffic conditions (eg MIDAS - Motorway Incident Detection and Automatic Signalling).

Using data analytics and engineering judgment the team make improvements to roadside asset settings, review the impact of these changes and report on the operational improvements made and efficiencies delivered. Our goal is to ensure our digital services are optimised as well as they can be to improve Safety, Customer Service and Journey Times.

What you’ll be leading on

  • Line management of team members with the responsibility for setting direction of the team and ensuring programmes of work are in place.
  • Work collaboratively with colleagues, suppliers, and stakeholders to improve the availability, performance, and perception of operational technology systems.
  • Writing technical reports for non-technical audiences and/or presenting information and findings to wider audiences, both technical and non-technical
  • You will act as a coach and provide an escalation route for the Associate Performance Analysts?and Performance Analysts
  • Responsible for planning and leading the regular performance analysis of operational technology, assessing, and reporting on the results, and taking steps to improve performance.
  • Responsible for the accuracy, quality, and usefulness of data analysis

To be successful

  • Demonstrate effective written and verbal presentation and communication skills as you will be responsible for presenting technical information to non-technical audiences.
  • Demonstrable experience of working with stakeholders to resolve complex technical problems and issues through to a resolution.
  • Be numerate with practical knowledge of data analytics methodologies, tools, and techniques with experience of working with a variety of data types to extract meaningful insights.
  • Experienced in line management and team leadership.
  • Have an understanding of data and information management principles.
  • It would be desirable to demonstrate advanced Excel and/or Power BI skills.

A bit about us

Digital Services is a growing and vibrant Directorate and there has never been a better time to join us as we go through our modernisation programme.? We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in an effective and efficient way.? Our vision is to develop integrated information and technology service that empower our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.??

Want to know more?

Please email hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting REQ 5278

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this.We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including anEmployee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally

We reserve the right to close before the advertisement expires.

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