IT Business Analyst
2 weeks ago
We are looking for one immediately:
IT Business Analyst (m/f/d)
(office & home office)
We are not a typical company - we act like owners, crave challenges, seek learning opportunities and thrive in an environment of ownership and responsibility. Our flat organization ensures that you take responsibility for important projects and work closely with our managers. we are focused on driving our business model and capitalizing on the many opportunities in our industry. In addition, we have a unique blend of a long-term focused, small and agile business backed by the resources of Berkshire Hathaway.
Pampered Chef® is the world's leading direct sales company for high-quality and creative kitchen products. At Pampered Chef®, our vision is that one day, families everywhere will experience the happiness and satisfaction that comes from sharing meals with family and friends.
As we continue to grow in the German market, our goal is to continue to provide our customers with the best possible service. We are looking for a motivated IT Business Analyst (m/f/d) to join our IT team and act as an interface between the IT department and the specialist departments. In this position, you will be responsible for supporting users with IT requests to help us improve the user experience. You will be a critical part of our IT project team supporting the EU Customer Solutions Manager in the development of our systems and tools as well as daily monitoring.
Receiving and processing IT service requests, error analysis, troubleshooting and documentation or escalation to service providers via ticket system
Analyzing existing systems, validating requirements and checking for technical completeness as well as testing applications and supporting their implementation
Creating and maintaining documentation, training and supporting users in the use of IT systems and tools
Supporting and monitoring the planning and implementation of IT projects
Completed vocational training in a commercial field, ideally related to IT or data processing
Experience in IT support or in a similar position
Good knowledge of common IT systems and applications, ideally Oracle, OSC
Good written and spoken German and English skills
Confident handling of Microsoft Office applications
A responsible and varied field of activity in a rapidly growing company
A hybrid working model and 30 days' vacation per year
An open company culture with flat hierarchies and fast decision-making processes
Continuing professional development
Free drinks/ free parking lot
Discounts on company products/services
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