Assistant Block Manager
4 weeks ago
Our client is a leading prime/high-end block management company dedicated to delivering exceptional property management services to prestigious residential developments. With a commitment to excellence and a focus on client satisfaction, they pride themselves on their professionalism, attention to detail, and dedication to maintaining the highest standards in property management.
We are seeking a dynamic and motivated Assistant Block Manager to join our client's team. This role presents an exciting opportunity for an individual with a passion for property management to develop their career within a fast-paced and rewarding environment. The successful candidate will work closely with an experienced team to deliver first-class service to their clients and residents.
Responsibilities
- To be able to undertake and complete pre-sales enquires LPE1 forms on behalf of leaseholders and in support of the PM
- To be able to understand and review a long lease and complete a lease review
- To understand the sales process and provide necessary support
- To be able to issue AGM notices and supporting pro-formas in support of this function including the accurate taking of minutes and presentation of reports to the shareholders and Board
- To learn and be conversant in all the TPI guidance notes on all legal matters which directly affect block management e.g. Forfeiture, AGMs, RTMs etc as directed by the Senior Managers
- To be proficient in the production and management of major works consultation i.e. s20 procedures and complete the process on this function.The employee will be proficient in the receipt of maintenance calls, raising PO’s on Qube and monitoring through to completion in support of senior staff.
- To assist and process all repair, maintenance and planned preventative maintenance as instructed by the Property Manager or Senior Manager, including collaborating with suppliers to ensure timely and completion of maintenance tasks
- To assist the management of accurate records of maintenance activities, expenses, and warranties
- To be fully conversant in Qube’s repair modules, reporting on this function and produce review reports as instructed by senior staff
- To learn and be conversant in all the TPI guidance notes on all maintenance matters which directly affect block management e.g. asbestos, legionella, gas etc.
- To be able to prepare management reports which cover the main functions of the agent’s role and make clear to the client works undertaken and future challenges posed at each building as per the reporting standards.
The Person
- 2+ years' of Block Management experience
- Remain updated on industry best practices and emerging technologies to enhance maintenance processes
- Knowledge of property management software, preferably Qube
- Strong understanding of property maintenance, legal compliance, and financial management
- Excellent communication and interpersonal skills
- Ability to multitask and prioritise tasks effectively
- Attention to detail and problem-solving skills
- Commitment to delivering outstanding customer service
- IRPM qualifications or willingness to complete
- Strong verbal or written communication skills
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