Chief Purser

Head of Heathrow and Global Cabin Crew (12 month maternity cover)
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role
Our Head of Heathrow Cabin Crew leads and supports a team of 80 line managers who manage our 14,000 cabin crew at Heathrow and 500 cabin crew at our global bases.
We are looking for an inspiring leader with expertise in achieving success through large teams, using a visionary, strategic approach, to drive transformational and lasting change in a fast-paced, highly regulated environment.
What you'll do
Lead and support 14,000 cabin crew in the UK and a further 500 at our global bases to improve performance, maintain safety, and meet productivity targets.
Innovate and embed a transformative and inspirational cabin crew vision.
Drive groundbreaking change in technology, processes, structure, and culture across BA by influencing collaborators and product/service providers, resulting in the most significant cabin crew transformation in BA's history.
Responsible for cabin crew onboarding, pay, training, performance, recognition, reward, managing suppliers and service providers to ensure effective delivery of the Cabin Crew team and corporate priorities.
Develop and lead an effective Industrial Relations strategy for the Cabin Crew team, navigating complex union politics and building and maintaining relationships.
Build effective collective bargaining structures/agreements. Lead negotiations of significant financial importance, carrying significant risk and having wide organisational impact.
Drive and deliver strategic transformation across all 10 global bases, optimising commercial benefit and efficiency. Maintain effective operation ensuring compliance with complex, varied employment legislation.
Drive a healthy balanced employer/employee relationship with high eNPS, driving operational stability and outstanding customer outcomes.
Collaborate with BA, International Airlines Group, Op Cos, and external suppliers to build an exceptional cabin crew contact platform and performance platform, enhancing commercial outcomes.
Your experience
Encouraging leader with extensive experience in a complex matrixed operational environment and a track record of successful delivery, through large teams.
Ability to drive customer centric transformation within an operationally driven environment.
Industrial Relations experience at a senior level.
Strong analytical skills, able to use information/data and various metrics to develop an informed business and customer solution and translate into strategy.
Outstanding influencing and communication skills.
Ability to balance customer and commercial demands.
Experience in cultural transformation and change.
Employment law, HR leadership and practice.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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