Remote - Support Team Lead

2 weeks ago


Bath Somerset, United Kingdom Rotork Full time

This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.
Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12.
In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. Proven experience collaborating within an IT support function
Strong technical knowledge of service desk tools and IT systems/ applications
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership.



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