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Pensions Project Specialist

1 month ago

Bristol, United Kingdom DiverseJobsMatter Full time

Are you passionate about helping others and making a difference? Join our team to embark on an exciting career journey as our Application Experience Specialist in Bristol on a full-time, permanent basis (37 hours per week). As part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and customers across phone, email, and live chat. The shifts are based on a 4-week rotation (08:00-16:00; Once a month, you will work a Saturday from 9:00 to 17:00.

After completing training, we offer hybrid working, supporting you with the cost of setting up your home office. When in the office, you'll have access to free parking, free barista coffee from our on-site café, subsidized meals in the staff restaurant, and free fruit and healthy snacks daily.

You’ll also communicate clearly with customers, dealers, and internal stakeholders, whether verbally or in writing.
• Influencer: You’ll establish trust with customers, share knowledge and information with different audiences, and articulate phone manners. We focus on these core behaviors, but we would like you to have experience in customer service, meeting KPIs, and call quality targets. You should also be PC literate within a Windows environment.

We are a unique organization that combines a strong sense of purpose with a commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. We offer a wide range of vehicles for lease, including cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs, with insurance, maintenance, and breakdown assistance included. We're the largest car fleet operator in the UK, purchasing around 10% of all new cars sold in the UK. We pride ourselves on delivering outstanding customer service, with an independently verified customer satisfaction rating of 9.We care

We embrace hybrid working, allowing flexibility to work on-site and remotely within the UK. This hybrid approach helps achieve a good work/life balance for our colleagues, facilitating connection, collaboration, and flexibility.

An annual discretionary bonus
• A 15% non-contributory pension (9% during the probation period)
• Life assurance at 4 times your basic salary
• An Employee Discount Scheme with a huge number of retailers and a mobile app
• A Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (with showers, changing rooms, and secure bike sheds on-site)

28 days of annual leave with the option to purchase or sell days
• Funded Private Medical Insurance
• Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP
• One day per year to volunteer for a local charity or sponsored event (with pay)
• Access to our fully accessible company allotment, where we grow our own produce for local charitable organizations
• Access to a prayer room and quiet spaces in the office

We also offer several voluntary benefits outside the core package, including:

• Dental insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We aim to sustain a culture that nurtures employees, where they can flourish and be rewarded equally, regardless of race, nationality, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer with first-rate disability access in all offices. With our hybrid working environment, we aim to accommodate part-time and flexible working requests wherever possible, fostering a culture of trust, empowerment, and flexibility.

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