Complaints Specialist

2 weeks ago

Paisley Renfrewshire, United Kingdom Search Full time

Main Duties Resolve escalated customer complaints efficiently across multiple channels (email, phone, digital platforms). Take full ownership of customer issues, ensuring timely and satisfactory resolutions. Respond to online reviews with professional, customer-focused messages. Promote digital self-service options and assist with outstanding balance collection. Identify and support customers in financial difficulty, agreeing suitable payment arrangements. Maintain accurate records and update CRM systems promptly. Ensure compliance with regulatory standards, GDPR, and internal quality processes. Collaborate with management to improve customer processes and training materials. Provide feedback to stakeholders to drive continuous improvement. Contribute to a positive team culture and support change initiatives. Expectations & Success Measures Meet monthly productivity and performance targets. Deliver high-quality customer interactions aligned with company standards. Achieve objectives agreed with the line manager. Maintain strong relationships with internal teams and external partners. Experience Required Significant experience in a high-volume B2B customer service role. Collections experience preferred (not essential). Knowledge of utilities industry preferred (not essential). Strong understanding of B2B customer care processes and regulatory requirements. Familiarity with CRM systems and Microsoft Office. Knowledge of data protection and compliance. Skills Excellent problem-solving and communication skills. Self-motivated with strong workload management. Team-oriented, detail-focused, and organised. Resilient and adaptable in a fast-paced environment.

  • Sales Associate

    2 weeks ago

    Paisley, United Kingdom Castore Full time

    Castore exists for one single reason to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very...

  • Customer Service Representative

    2 weeks ago

    Paisley, United Kingdom Teleperformance Full time

    CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW  Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.  We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.  Here is all...

  • Customer Service Representative

    1 week ago

    Paisley, United Kingdom Teleperformance Full time

    CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you...

  • Sales Representative

    2 weeks ago

    Paisley PA, United Kingdom Dingbro Ltd Full time

    Job descriptionThank you for your interest in working with Dingbro Ltd. We are the largest independent Motor Factor in the UK with over 1400 valued employees working in 29 branches throughout Scotland and North West England. Dingbro is a family owned and run business with our head office in Aberdeen. We supply vehicle parts to Independent Garages, Fast...

  • Child and Youth Care Worker

    1 week ago

    Paisley, United Kingdom Kibble Full time

    Who are we? Kibble is Scotland's specialist provider of services for at risk children and young people. By providing a range of integrated services, we help build positive futures for children and young people aged 5 plus, with complex social, emotional, and educational needs. Job Purpose: The post involves direct working with children and young people...

  • Child and Youth Care Worker

    2 weeks ago

    Paisley, United Kingdom Kibble Full time

    Who are we?Kibble is Scotland’s specialist provider of services for at risk children and young people. By providing a range of integrated services, we help build positive futures for children and young people aged 5 plus, with complex social, emotional, and educational needs. Job Purpose: The post involves direct working with children and young people...