Telesales Manager

4 weeks ago


England, United Kingdom Safer Hand Solutions Full time

Telesales Manager Permanent Stoke on Trent £27,000 + Commissions My client are a manufacturer and global distributor of bespoke, high value products and are seeking an experienced Telesales Manager to join the team at an exciting period to continue to develop, grow and expand on the current sales function they have in place at their Staffordshire site. The Telesales Manager will be responsible for overseeing the daily operations of the call centre, ensuring efficient functioning, high performance, and exceptional customer service delivery. This role involves managing a team of telesales representatives, monitoring performance metrics, implementing strategies to improve productivity and customer satisfaction, and fostering a positive work environment. Duties to include:

  • Team Management:
  • Lead, motivate, and supervise a team of Telesales representatives.
  • Provide guidance, coaching, and training to enhance team performance and skill development.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Address employee concerns and ensure adherence to company policies and procedures.
  • Operational Oversight:
  • Develop and implement strategies to optimise call centre operations and improve efficiency.
  • Monitor call queues and agent availability to ensure adequate staffing levels.
  • Analyse performance metrics such as call volume, average handle time, and first call resolution to identify areas for improvement.
  • Implement quality assurance programs to maintain service quality standards.
  • Customer Service Excellence:
  • Foster a customer-centric culture focused on delivering exceptional service experiences.
  • Handle escalated customer inquiries or complaints effectively and in a timely manner.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Technology and Systems Management:
  • Oversee the use of call centre technology and systems to ensure optimal performance.
  • Identify and recommend improvements or upgrades to existing systems.
  • Ensure compliance with data protection regulations and security protocols.
  • Reporting and Analysis:
  • Prepare regular reports on call centre performance, including key metrics and trends.
  • Analyse data to identify patterns, opportunities, and challenges, and make data-driven decisions.
  • Present findings and recommendations to senior management.
In order to be successful in the role of Telesales Manager:
  • Strong and proven background in sales as a top performer
  • Strong customer service experience with a track record of influential relationship building
  • Experience working with and selling in the high value products sector
  • You will be an excellent communicator
  • Organised, reliable and results driven
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving abilities and decision-making skills.
  • Proficiency in call centre technology and systems.
  • Ability to work under pressure and meet targets in a fast-paced environment.
  • Knowledge of customer service principles and practices.
In return you will receive:
  • Competitive Salary + Excellent uncapped commission package
  • A monthly attendance bonus
  • 20 days annual leave plus bank holidays
  • Exclusive discounts & offers.
  • A positive working environment
If you are ready to contribute your sales ability to a team that thrives on creativity and innovation, I welcome your application. Join them in shaping the landscape and making a meaningful impact on businesses far and wide. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions, and ask for Jo Glover. Alternatively, submit your application for consideration. #J-18808-Ljbffr

  • England, United Kingdom Recruit4staff Full time

    Recruit4staff are proud to be representing their client, an established Facilities business in their search for a Telesales Executive to work in their offices in Chester  For the successful Telesales Executive our client is offering: Salary between £11.50 - £12.00 p/hour Monday to Thursday 13.00 - 17.00 Temp to Perm Benefits: 20 days...

  • Telesales Executive

    9 hours ago


    England, United Kingdom Workingmums Full time

    Are you an excellent communicator, at ease on the phone offering excellent customer support? Then this might be for you! Harvest Fine Foods is one of the largest Independent Food Service providers in the South of England. We provide a first-class foodservice to restaurants, hotels, schools, hospitals, and many other sectors. Our extensive product range...

  • Telesales Executive

    1 month ago


    North East England, United Kingdom Adkins & Cheurfi Recruitment Full time

    Telesales Gateshead Main Responsibilities:- Looking for an experienced Telesales Account Handler to drive forward telesales programmes to help grow a business to both existing and new customers. The successful candidate will have demonstrated a record of success in planning, organising and managing projects related to account development, special projects...

  • Telesales Executive

    2 weeks ago


    England, United Kingdom IMH Recruitment Full time

    Are you a motivated candidate looking for a career in sales? IMH Recruitment are seeking sales executives to work at our client based in the S9 area of Sheffield. Logging records of sales efforts, interactions with potential customers on a CRM system * Experience in a telesales or account management role * Monday - Thursday 9am-5pm Permanent...


  • South East England, United Kingdom CCS Media Limited Full time

    Job Description Sales experience? We want you! We’re looking for ambitious New Business Telesales professionals, looking to progress their careers and take their first step into the world of IT sales, working with the world’s leading technology brands. Your Role As a new member of our sales team, you will be responsible for calling into prospective...

  • Telesales Agent

    1 day ago


    England, United Kingdom Workingmums Full time

    We are Pilgrim s Food Masters, part of the Pilgrim s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year. The wider Pilgrim s company employs around 60,000 people across the globe and we re one of...

  • Training Executive

    1 month ago


    England, United Kingdom Recruit4staff Full time

    Recruit4staff are proud to be representing their client, an established Facilities business in their search for a Telesales Executive to work in their offices in Chester  For the successful Telesales Executive our client is offering: Monday to Thursday 13.Temp to Perm Benefits: 20 days holiday, pension, temporary to permanent The role -...

  • Account Manager

    1 month ago


    England, United Kingdom Ambis Full time

    You will be the support person or teh sales person in the office who is trying to improve the customers' experience, you will like customers and enjoying helping them. Your background will be working for a software company doing: Telesales or Customer support or Customer success for a software company. Customer Account Manager Home based office in...

  • Training Executive

    1 month ago


    England, United Kingdom Enreach UK Limited Full time

    Telesales Executive Telesales Manager Permanent Position - part time and hybrid opportunities available Here at Enreach we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and...

  • Training Executive

    9 hours ago


    England, United Kingdom Workingmums Full time

    Are you an excellent communicator, at ease on the phone offering excellent customer support? Harvest Fine Foods is one of the largest Independent Food Service providers in the South of England. We provide a first-class foodservice to restaurants, hotels, schools, hospitals, and many other sectors. Our extensive product range includes high-quality butchery,...


  • England, United Kingdom Adecco Full time

    Are you looking for an opportunity to join a fast-growing organisation whilst helping to make a difference to the environment? My client is currently looking for a Sales Account Executive to join their team building the business throughout the UK. Creating market database from online searches. · Updating and maintaining contact relationship management...


  • England, United Kingdom Kured Search Full time

    Kured Search have partnered with a newly acquired power house in the industry who have invested heavily in their data driven software solution. We are looking for someone who shares the businesses ethos and can support exceptional business growth in a highly hands-on sales role. You should thrive in a fast-paced environment, embrace continuous learning,...


  • England, United Kingdom Career Studio Full time

    INTERNAL SALES EXECUTIVE Dudley/Stourbridge Basic salary £25,000 to £28,000 depending on experience Monday to Friday 8.30am to 5pm This is a exciting opportunity to join a young ambitious and fast growing business that supplies building materials to house builders and architects nationwide Our client offers their clients unprecedented capacity and the...

  • Client Manager

    1 month ago


    England, United Kingdom Cryer Baker Recruitment Ltd. Full time

    Client Director/Account Executive - Leeds City Centre Dependent on experience - Plus car allowance - Bonus - Pension - PMI A new and exciting Client Director/Account Executive opportunity has arisen working from the company’s Leeds office. This brokerage is one of the most progressive intermediaries operating in the UK today where they are currently...


  • England, United Kingdom Kured Search Full time

    Kured Search have partnered with a newly acquired power house in the industry who have invested heavily in their data driven software solution. We are looking for someone who shares the businesses ethos and can support exceptional business growth in a highly hands-on sales role. You should thrive in a fast-paced environment, embrace continuous learning, and...


  • England, United Kingdom Kured Search Full time

    Kured Search have partnered with a newly acquired power house in the industry who have invested heavily in their data driven software solution. We are looking for someone who shares the businesses ethos and can support exceptional business growth in a highly hands-on sales role. You should thrive in a fast-paced environment, embrace continuous learning, and...


  • England, United Kingdom Workingmums Full time

    Telesales Executive - Client Growth - Telecoms sector. Part-time. Our office is in the scenic town of Bridgnorth, Shropshire (less than 30 minutes drive from Telford, Wolverhampton, and Kidderminster). Although preferred, no experience in telecoms or the energy sector is necessary as full training will be given You will be office based. You will...


  • England, United Kingdom MIW Group Ltd - Make it Work Full time

    Benefits: • Salary of between £35,000.00 to £40,000.00 PY experience dependant • Car allowance included • 21 days annual leave ( + Public Bank Holidays) • Access to company benefits package & bonus structure (OTE unlimited, but typically base plus base) • Opportunity to develop a career with a fast growing, ambitious and respected company •...


  • England, United Kingdom MIW Group Ltd - Make it Work Full time

    Benefits: • Salary of between £35,000.00 to £40,000.00 PY experience dependant • Car allowance included • 21 days annual leave ( + Public Bank Holidays) • Access to company benefits package & bonus structure (OTE unlimited, but typically base plus base) • Opportunity to develop a career with a fast growing, ambitious and respected company •...


  • England, United Kingdom Adecco Full time

    Are you looking for an opportunity to join a fast-growing organisation whilst helping to make a difference to the environment? My client is currently looking for a Sales Account Executive to join their team building the business throughout the UK. Creating market database from online searches. · Updating and maintaining contact relationship management...