Service Administrative Support Officer

4 weeks ago


London, United Kingdom Manpower UK Ltd Full time

Our Union client based in London EC1V are looking for a Membership Service Administrator who will provide secretarial and administrative/telephone support within the Region, to the Regional Officers of the district and deal with enquiries from the branches and other colleagues.
Hours - Monday to Thursday 9am to 5pm Friday 9am to 4pm (1 hour Lunch)
Salary - 26.12 per hour
Duration - 1 month's temporary cover - possibly longer
Key Responsibilities


Provide secretarial and admin support as required, diary management, arranging meetings, minute taking
Provide organisational support for the officers generally
Keep filling up to date
Maintain data base and run general reports using Word and Excel
Answer queries and provide assistance to members
Keep Regional Industrial activists / shop Stewarts /Branch Officer listings up to date on the membership systems
Open correspondence and respond as appropriate on a timely basis
Accurately record absence and holidays taken for all District Office employees - Officers and staff
Undertake regional administrative functions to ensure excellent service to members, officer, activists, and branches
Provide reception/telephone support within the branch


Key Requirements
Previous Office Experience in a Secretarial and Administrative capacity
Excellent telephone manner and able to juggle various tasks
Competent use of all Microsoft Office applications with minimum standard of Advanced Excel and Word.
Transcription skills using appropriate techniques (e.g Shorthand, speedwriting, note taking)
Good interpersonal Skills, the ability to communicate with people at all levels
Displays a flexible and co-operative approach to initiating and completing changes of processes/working practices
Discretion and the ability to work to a high degree of confidentiality
Ability to work under pressure and meet deadlines
Ability to prioritise workloads
Experience of taking minutes at meetings
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