IT Support Technician

1 month ago

England, United Kingdom Avocet Legal Full time

Avocet Commercial Careers is excited to present an excellent opportunity for an IT Support Technician to join a leading firm in Exeter. This full-time, permanent role offers the chance to be part of the Central IT Team, providing first-line technical support, troubleshooting issues, and contributing to the smooth operation of the firm's IT systems.

This leading firm is committed to supporting its teams, fostering a culture of challenge and expectation with support and care. They invest in their infrastructure and staff, providing opportunities for professional growth and development through training and a real focus on employee potential.

IT Support Technician Responsibilities:
  • Provide first-line technical support, handling helpdesk tickets and troubleshooting issues
  • Assist with the rollout of new hardware and software
  • Deliver end-user IT training and support
  • Support the Head of IT with development projects, including management/administration of in-house software and databases
  • Evaluate and test new hardware and software products before implementation

IT Support Technician Requirements:

  • IT qualification at A-Level or equivalent (BTEC Level 3 Diploma in IT, Computing, or Technical Support; BTEC HND/HNC Diploma in IT or Computing)
  • Experience with Microsoft and Windows software
  • Knowledge and enthusiasm for delivering high-quality IT support to end-users
  • Ability to work independently and as part of a team
  • Previous experience in an IT Support role, preferably in the legal sector (desirable)
  • Ability to prioritise tasks, work efficiently, and maintain accuracy
  • Methodical approach to identifying and troubleshooting problems
  • Keen aptitude and interest in IT

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible and hybrid working options
  • Paid volunteering leave
  • Reduced costs for legal services
  • Enhanced maternity and paternity leave
  • Pension and medical care plans, including eyecare vouchers
  • Regular social events
  • Season ticket loan scheme
  • Cycle to work scheme and travel loans

If you are a knowledgeable IT professional with a passion for delivering exceptional support and contributing to the smooth operation of IT systems, we encourage you to contact Dani at Avocet Commercial Careers to explore this exciting opportunity.

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