Senior/Delivery Manager

1 month ago

United Kingdom Zoocha Ltd Full time

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. With a team of over 80 passionate thinkers, makers and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management and support.
With over 50 Drupal clients, our work is varied, but we have a focus on the not- for-profit, government, education and travel sectors. Guy’s and St Thomas NHS Foundation Trust
Ofsted

As a Delivery Manager at Zoocha, you will be responsible for the resourcing and successful delivery of our projects - on time, within budget and in line with our quality standards.

Developing your understanding of Delivery Management & Scrum
Joining the team as a graduate, you will be expected to focus on learning our agile project management processes and what good looks like as your first priority.
Understanding agile principles and why they are the backbone of software delivery.
Learning specifically about Scrum and its practical application at Zoocha, achieving Scrum Alliance certification.
Becoming fluent in the language of agile delivery and concepts like the importance of the Definition of Sprint Ready and the Definition of Done.
Training in this area will be provided through a combination of 1-2-1 sessions, shadowing other team members and independent learning, alongside hands-on opportunities with smaller scale projects or suitable tasks.
In order to deliver against client expectations, you will be required to efficiently resource tasks and projects, taking into consideration skill-set and task interdependencies.
As part of this, you will need to understand the wider business priorities beyond your own client roadmaps and be able to work closely with your fellow Delivery Managers in order to deliver against said priorities - for example, participating in group resource negotiations as part of scheduling sessions.
In addition, depending on the scope of the project you are managing, you will need to be able to communicate effectively with team members from all departments and levels of seniority.
As a Delivery Manager you are often the bridge between the client and the delivery team, therefore it is important that you are able to build strong relationships with the clients that you work with.
Clearly communicating risks and opportunities.
This is a hybrid working role, with the flexibility to work remotely some of the time, but with an expectation that you’ll be based at our Hertford office at least two days per week. Some travel to clients is also expected.

You MUST be based in the UK, ideally within regular commuting distance of our Hertford office, Fluency in English, both written and spoken, is essential.
You MUST have a VISA or work permit already.
A keen understanding of what great customer service looks like.
Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations.
Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time.
Outstanding benefits including profit share, private healthcare, gym and wellness fund.
An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities.
No Recruitment agencies please.

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