Associate FTTP Installation Engineer

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Trainee/ Entry Level Installation Engineer

Stoke-on-Trent

Permanent

The Role

You will be working alongside an experienced engineer as part of a 2-man team, learning all aspects of installing full fibre into our customers’ homes and businesses.

You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspects of the installation from start to finish, so connecting the customer to our service point in the street to the house, blowing a fibre through our network and terminating it in the street cabinet, installing the ONT inside the premises, connecting and testing the router.

The ideal candidate will be a hands-on, practical person with a keen desire to learn new skills. You will have excellent customer skills, a strong work ethic and a willingness to go the extra mile when needed, to make sure our customers are connected first time.

Responsibilities

• Successful first-time completion of all installations in a friendly, professional manner to a high standard.
• Meeting and exceeding customer satisfaction and expectations.
• Ensuring quality standards are met and maintained.
• Documenting of the installation from start to finish through use of a smart phone app.
• Completion of Microsoft forms for reporting purposes.
• Fault finding and diagnosis using test equipment.
• Safe use of power tools and other hand tooling
• Adhering to safe working practices
• Health and safety compliance
• Maintain and control adequate van stock levels and materials.
• Reporting of any faults or damage found in the network.
• Routine network maintenance
• Some occasional overnight stays and working away if required for business requirements.

Skills & Requirements

• Full UK driving licence (essential)
• Excellent communication skills, both written and verbal
• Good knowledge of Microsoft office.
• Knowledge of an underground duct network.
• Ability to complete surveys to ascertain whether anything is preventing a successful installation.

Personal Attributes

• Ability to work as part of a team and on own initiative.
• Willingness to meet challenges and exceed KPIs.
• A clear thinker with the ability to overcome challenges.
• Organised with an analytical approach to problem solving.
• Ability to work under pressure.

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.

We actively recruit at all levels and this is a superb opportunity forInstallation Engineer looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Sector: Commercial, Admin & Office Support

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

Nuvia

“There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”

Multi-Sector Client

"It’s great to work with a recruitment agency we trust. The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We’re proud to still be working with them after 20 years."

“We have required anumber of Quality Assurance/Quality Control candidates within the NuclearIndustry. Since early 2016 First Recruitment Group have provided a number ofQA/QC professionals in locations across the UK.

“We have been verypleased with both the quality of supply and the customer service demonstratedand will continue to use their professional services in the future.”

“I have worked with First Recruitment Group as my partner ofchoice across a number of large and challenging Oil & Gas projectsinternationally over recent years.

“First are a high performing business who are built oncredibility, honesty, expertise.

“As we push the frontiers of projects and move in to moreand more challenging and locations, First will continue to be my partner ofchoice to help us deliver our projects with confidence.”

TechnipFMC

"I have had the pleasure of working with First Recruitment Group over recent years and we have formed a great working relationship. Their understanding of our exacting requirements is outstanding.

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

Nuvia

“There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from PA's to Engineers, just goes to show that they have the core skills, intelligence, and initiative that make them great recruiters, and preferred partners.”

Multi-Sector Client

"It’s great to work with a recruitment agency we trust. The team at First Recruitment Group are friendly and straight talking and they continue to provide an excellent service. We’re proud to still be working with them after 20 years."

“We have required anumber of Quality Assurance/Quality Control candidates within the NuclearIndustry. Since early 2016 First Recruitment Group have provided a number ofQA/QC professionals in locations across the UK.

“We have been verypleased with both the quality of supply and the customer service demonstratedand will continue to use their professional services in the future.”

“I have worked with First Recruitment Group as my partner ofchoice across a number of large and challenging Oil & Gas projectsinternationally over recent years.

“First are a high performing business who are built oncredibility, honesty, expertise.

“As we push the frontiers of projects and move in to moreand more challenging and locations, First will continue to be my partner ofchoice to help us deliver our projects with confidence.”

TechnipFMC

"I have had the pleasure of working with First Recruitment Group over recent years and we have formed a great working relationship. Their understanding of our exacting requirements is outstanding.

"The First team are highly experienced and knowledgeable across the recruitment spectrum and operate in the manner you would expect of a professional outfit of their stature. Their attention to detail and approach is faultless and their commitment and drive has helped our business with unique, complex and difficult recruitment requirements.

"Sarah, our Account Manager, is an incisive thinker as well as hardworking, diligent and reliable and has an extremely helpful and flexible approach to her work. This reflects in her team and with their ability to communicate at all levels in an honest and trusted consultative manner and gives us great faith in their ability to identify candidates who can help us to drive forward and achieve our business goals.

"I have no hesitation in recommending First as a recruitment partner and feel they would be worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution."

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