Service Engineer- Field

2 months ago

Huddersfield West Yorkshire, United Kingdom Verisure Full time €45,000

Field Retentions Engineer - salary potential: £Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer
*MANUAL DRIVERS LICENSE REQUIRED*
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. 1 million families and small businesses across 17 countries in Europe and Latin America. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
As a Field Engineer you will be servicing customers alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
As a Field Retentions Engineer, you will be:
Dealing with escalated high-level complaints
Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on first time fix solutions.
Establish, build and manage strong long-term customer relationships
Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
Managing stock materials and company vehicle maintenance in line with schedules.
Strong English communication skills and a good team player
Striving to achieve performance and customer targets to earn bonus
A clean manual driving licence
Engineering/Technical/Retentions/Sales experience: Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Company van provided with optional personal use
Birthday off
Employee alarm discount programme
Employee referral cash bonus scheme
Pension plan
Private Health Care plan
Career progression with excellent growth opportunities.
PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure Career Opportunities
We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help
All employees must complete a DBS check, provided by Verisure to all successful candidates.

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