Senior Client Servicing Administrator

4 weeks ago


Cambridge Cambridgeshire, United Kingdom Ann Pettengell Full time

Do you strive to deliver the very best Customer Service? We are looking for a Client Services Administrator to join our client who are based just west of Cambridge City Centre.
The Client Services Administrator is the first point of contact and will aim to provide a first-class customer service, rotating between front desk and telephone to provide all front-of-house services. Applicants will need to be able to demonstrate experience of working in a busy administrative role, along with first class Customer Service skills. You will need to be flexible and adaptable to meet the needs of the business and be a competent user of computer systems and databases.
PLEASE NOTE as part of this role, you will come into contact with animals, so you must not have a physical or emotional response which precludes this.
The working hours are Monday-Friday 8.00pm and you will be office based. Parking is available and the office is also easy to access via public transport.
As a Client Services Administrator, your principal responsibilities will include to:
Keep the reception area clean and tidy, ensuring adequate stocks of all forms and consumables
Ensure that clients are fully informed of the payment policy specifically at telephone and/or on-site registration
Accurately record client credit card data, maintaining strict adherence to payment regulations
Liaise with Service Administrators and deal with any queries from staff and students
Respond to telephone enquiries and referrals. Liaise with Service Administrators to assess urgency of referral
Respond to telephone enquiries about general clinical processes and liaise with Service Administrators regarding further appointments or invoice/insurance queries.
Respond to telephone enquiries from insurance companies requiring additional information to consider clients claims
Evidence of customer service focus – this role often deals with people at a heighten state of stress so empathy as well as being professional and courteous is required
Flexible attitude to change and processes as business develops
Competent in Microsoft software packages e.g. Word, Excel and Outlook
Some weekend working may be required in this role and compensation will be awarded in accordance with working anti-social hours
To apply for the role of Client Services Administrator, Please send acovering lettertogether with a copy of yourCV in MS Word
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